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Can get sound on Xfinity

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Can get sound on Xfinity

Tried everything including shutting down and restarting and upgrading.

Sound bar goes from mute to unmute but when I unmute I still don't get the sound.

HELP!

Expert

Re: Can get sound on Xfinity


@pbdardano wrote:

Tried everything including shutting down and restarting and upgrading.

Sound bar goes from mute to unmute but when I unmute I still don't get the sound.

HELP!


hook the set top box directly up to the TV and turn up the TV sound volume using the TV's remote. does the sound work like that?



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Official Employee

Re: Can get sound on Xfinity

Hi pbdardano!

 

Were you able to fix it?

 

I had a similar issue with my Samsung TV and my soundbar I just got. I plugged it in the wrong way! LOL! 

 

If you still need help, please let us know! 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!