Community Forum

Flex error code RDK-03110

Highlighted
New Poster

Flex error code RDK-03110

Got a flex and during setup it recognizes my home network. I select the network (I use an approved modem and separate router) and enter in the correct password. I then get a message saying “we can’t find <my home network>. Double check the spelling. Remember - network names are case sensitive”

Kinda ridiculous that it says it can’t find my network right after it shows it as an available network on the previous screen. At the bottom there is an error code RDK-03110. Any idea what this means.
Highlighted
New Poster

Re: Flex error code RDK-03110

If you get this code, you are probably out of luck. Spent several hours online and on the phone with tech support, who couldn’t even tell me what the error means, nor give me any suggestions on how to fix besides the usual power cycling of your devices. They even claimed they were sending an update to the box, despite it not being connected to my network (no one could explain to me how that would even work). Long story short, they sent me a replacement box, and the new box has the same problem. Save yourself the aggravation and just get a Roku or a Firestick instead. What a hunk of junk.
Highlighted
Expert

Re: Flex error code RDK-03110


@Jgarctun wrote:
Got a flex and during setup it recognizes my home network. I select the network (I use an approved modem and separate router) and enter in the correct password. I then get a message saying “we can’t find <my home network>. Double check the spelling. Remember - network names are case sensitive”

Kinda ridiculous that it says it can’t find my network right after it shows it as an available network on the previous screen. At the bottom there is an error code RDK-03110. Any idea what this means.

you have your own router, is it set to have 2.4ghz and 5ghz radios with the same SSID name (allowing the selection of an appropriate radio/channel)?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Flex error code RDK-03110

I have this same problem using the Motorola Router I just purchased. The Roku works fine.
Highlighted
New Poster

Re: Flex error code RDK-03110

I have the same problem. Was this ever solved??