To complete activation, the CableCARD will need to be paired to your new device. In order to pair the CableCARD to your device and activate Xfinity TV services, you will need the following information:
You may also need to verify:
If you are pairing your CableCARD to a TiVo or Ceton device, see the following for specific pairing instructions below:
For all other devices, follow these steps to pair the CableCARD to your device and activate Xfinity TV services:
Set up your TiVo by following the instructions on your TiVo's Start Here poster.
Confirm that the coaxial cable from your cable wall outlet is plugged directly into the CABLE IN connection on the back of your TiVo.
Write down the CableCARD serial number that is printed on the CableCARD label.
Insert the card and turn on the TiVo. Once the card is inserted, a CableCARD Status/Information screen will appear on your TV screen.
Begin the TiVo on-screen Guided Setup.
Once you arrive at the CableCARD info (2 of 2) screen, select:
Write down the following numbers from the CableCARD Status/Information screen:
Host ID (13 digits)
Data (11 digits - Motorola)
Unit Address (13 digits, if displayed)
To activate your Xfinity TV services, go to www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 7. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option 2 to activate Xfinity TV services.
Once www.xfinity.com/activatecablecard or a Comcast agent has confirmed the CableCARD is activated, proceed to Step 10.
Press CLEAR to exit the CableCARD Status/Information screen and return to the CableCARD Decoder screen.
Proceed with completion of the Guided Setup by selecting Continue Guided Setup on the CableCARD Decoder screen.
Complete the Guided Setup and you're finished!
A new self-service online tool is now available for customers to pair and activate a CableCARD for their customer-owned, CableCARD-compatible retail device
Previously, the only way for customers with a CableCARD Self Install Kit to activate was to call the CableCARD Support line at 1-877-405-2298. Now, customers have the new online tool at www.xfinity.com/activatecablecard as another convenient option.
Additional functionality is now active with this tool.
The re-pair feature now allows a customer to attempt to re-pair a CableCARD online if the associated host information is already in our system. Previously, that step would require a phone call.