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ANSWERED: Xfinity CableCARD Activation and Pairing Self-Installation Setup

CableCARD Self Install Setup Instructions

To complete activation, the CableCARD will need to be paired to your new device. In order to pair the CableCARD to your device and activate Xfinity TV services, you will need the following information:

  • Device Host ID (Cisco and Motorola)
  • Device Data ID (Motorola)

You may also need to verify:

  • CableCARD Serial Number
  • CableCARD Unit Address (Motorola)
  • CableCARD MAC Address (Cisco)
     

If you are pairing your CableCARD to a TiVo or Ceton device, see the following for specific pairing instructions below:

  • CableCARDs Self Install Setup Instructions - TiVo
  • CableCARDs Self Install Setup Instructions - Ceton InfiniTV

 

For all other devices, follow these steps to pair the CableCARD to your device and activate Xfinity TV services:

  1. Confirm that the coaxial cable from your cable wall outlet is plugged directly into the Cable input on your device, which is usually located on the back of the device.
  2. Write down the CableCARD serial number that is printed on the CableCARD label.
    The CableCARD label featuring the serial number.  
  3. Insert the CableCARD into the CableCARD slot located on your device.
  4. Each retail CableCARD device has its own setup process. Please consult your device's User Manual/Guide or the manufacturer's website to find the steps to access your device's CableCARD Status/Information screen.
  5. Write down the following numbers from the CableCARD Status/Information screen:
    • Host ID (13 digits)
    • Data (11 digits - Motorola)
    • Unit Address (13 digits - if displayed)
      Two different variations of the Unit Address, side by side.  
  6. To activate your Xfinity TV services, go to www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 5. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option 2 to activate Xfinity TV services.
  7. Once www.xfinity.com/activatecablecard or a Comcast agent has confirmed the CableCARD is activated, proceed with the completion of your device's pairing process, as described in the User Manual/Guide or manufacturer's website.
  8. After exiting the CableCARD Status/Information screen, confirm that you are receiving all channels to which you currently subscribe.
    • Channel activation may take up to 45 minutes.
    • If you do not see all of the channels to which you currently subscribe to after 45 minutes, contact the Comcast CableCARD Support Line at 1-877-405-2298 and press option 2 with the list of missing channels.

 

 

CableCARD Self Install Setup Instructions - TiVo

  1. Set up your TiVo by following the instructions on your TiVo's Start Here poster.

  2. Confirm that the coaxial cable from your cable wall outlet is plugged directly into the CABLE IN connection on the back of your TiVo.

  3. Write down the CableCARD serial number that is printed on the CableCARD label.
    The CableCARD label featuring the serial number.

     

  4. Insert the card and turn on the TiVo. Once the card is inserted, a CableCARD Status/Information screen will appear on your TV screen.

  5. Begin the TiVo on-screen Guided Setup.

  6. Once you arrive at the CableCARD info (2 of 2) screen, select:

     

    • Yes, I have an M-Card now for TiVo Premiere or TiVo Roamio DVR
      or
    • Yes, I have CableCARD decoders now for TiVo Series 3, TiVo HD or TiVo HD

     

  7. Write down the following numbers from the CableCARD Status/Information screen:
    Host ID (13 digits)
    Data (11 digits - Motorola)
    Unit Address (13 digits, if displayed)
    Two different variations of the Unit Address, side by side.

  8. To activate your Xfinity TV services, go to www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 7. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option 2 to activate Xfinity TV services.

  9. Once www.xfinity.com/activatecablecard or a Comcast agent has confirmed the CableCARD is activated, proceed to Step 10.

  10. Press CLEAR to exit the CableCARD Status/Information screen and return to the CableCARD Decoder screen.

  11. Proceed with completion of the Guided Setup by selecting Continue Guided Setup on the CableCARD Decoder screen.

    • The Guided Setup will help your verify that you're receiving all of the channels to which you have subscribed.
    • Channel activation may take up to 45 minutes.
    • If you subscribe to HD programming and/or premium channels, ensure that you are receiving these channels.
    • If you have Xfinity TV service that includes Xfinity On Demand and you have a TiVo Roamio (all models), TiVo Premiere (all models) or TiVo Mini, you should also verify you can access your Xfinity On Demand service.
  12. Complete the Guided Setup and you're finished!

 

**Notes**:

  • If after Guided Setup you have waited 45 minutes and still do not see all of the channels to which you currently subscribe, call the Comcast CableCARD Support Line at 1-877-405-2298 with the list of missing channels.
  • If you need to return to the CableCARD Setup screen for any reason:
    • Select Messages & Settings from the TiVo Central screen.
    • Select Settings.
    • Select Remote, CableCARD & Devices.
    • Select CableCARD Decoder.

 

 

 CableCARD Self Install Setup Instructions - Ceton InfiniTV

  1. To set up your Ceton InfiniTV device, write down the CableCARD serial number that is printed on the CableCARD label.
    The CableCARD label featuring the serial number.  
  2. Insert the CableCARD into the CableCARD slot located on your Ceton InfiniTV device.
  3. Install your InfiniTV by following the instructions on Ceton's InfiniTV Quick Install Guide.
  4. Confirm that the coaxial cable from your cable wall outlet is plugged directly into the CABLE IN connection (for external Ceton InfiniTV) or the Coax Adapter Cable(for internal Ceton InfiniTV) is plugged into the back of your Ceton InfiniTV.
  5. Launch Windows Media Center in your PC. Navigate to Tasks > Settings > TV > TV Signal > Set Up TV Signal and follow the on-screen instructions.
  6. Once you arrive at the Call Your Cable Company screen, write down the following numbers from that screen (you will have to scroll down to see all the information):
    • CableCARD ID (13 digits)
    • Host ID (13 digits)
    • Data (if displayed, will be 11 digits)
    • Unit Address (if displayed, will be 16 digits)
      Two different variations of the Unit Address screen. 
  7. To activate your Xfinity TV services go to www.xfinity.com/activatecablecard. You will need your account number and the phone number on your account and the numbers from Step 6. If you need assistance, call the CableCARD Support Line at 1-877-405-2298 and press option 2 to activate Xfinity TV services.
  8. Once www.xfinity.com/activatecablecard or a Comcast agent has confirmed the CableCARD is activated, tune to a few different channels (including premium channels to which you subscribe, like HBO) and verify that you are able to see them.
    • Channel activation may take up to 45 minutes.
    • If you see the channels, proceed to Step 9.
    • If you do not see all of the channels to which you currently subscribe, please call the CableCARD Support Line at 1-877-405-2298.
  9. Press NEXT to continue the Set Up TV Signal process in Windows Media Center.
  10. When complete, press FINISH.
**Note**: If you need to return to the CableCARD Setup screen for any reason, navigate to Tasks > Settings > TV > TV Signal > Activate Digital Cable and follow the on-screen instructions.

 

 XFINITY CableCARD Activation and Pairing Online Website

 A new self-service online tool is now available for customers to pair and activate a CableCARD for their customer-owned, CableCARD-compatible retail device


Previously, the only way for customers with a CableCARD Self Install Kit to activate was to call the CableCARD Support line at 1-877-405-2298. Now, customers have the new online tool at www.xfinity.com/activatecablecard as another convenient option. 

 

https://activatecablecard.xfinity.com/cablecardactivate/

 

Additional functionality is now active with this tool. 

 

The re-pair feature now allows a customer to attempt to re-pair a CableCARD online if the associated host information is already in our system. Previously, that step would require a phone call. 

 

www.xfinity.com/activatecablecard

 

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Revision #:
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Last update:
‎11-29-2018 01:45 PM
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