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ANSWERED: What is Video Description and how do I turn it on/off?

Question:

 

 

What is Video Description and how do I turn it on/off?

 

 

Answer: 

 

 

The talking guide for Xfinity X1 is a Voice Guidance feature that allows customers with visual disabilities the freedom to independently explore thousands of TV shows and movies. It "speaks" what's on the screen and includes details such as program descriptions to help you decide what to watch.

Voice Guidance is available for the Main MenuGuideSavedOn DemandSettingsMini GuideChannel Info and Channel Collection sections of the X1 on-screen menu, as well as the X1 Sports App.

**Note**: The talking guide is available in both English and Spanish. 

As you browse the guide on your TV, the information for each program will note whether video description is available, indicated by the video description logo:
Video Description logo.

If enabled, voice guidance will announce the availability of video description as you explore the program's information in the guide. (Get more information on the X1 talking guide voice guidance feature.)

X1 Programming Guide screen.


Video Description Indicator

Programs available with the video description option will appear with a D)) indicator or icon for quick and easy identification.
Video Description indicator highlighted among other icons in Details section.

From the Guide: Select Info and view the right column of the screen to determine if the D))indicator is displayed.

From On Demand: Select Watch options or a specific show to determine if the D)) indicator is displayed. Note that in the Watch options, not all programs will display the D)) indicator. Press the down arrow on your Xfinity remote to find the program option with the D)) indicator.

Note: Video description indicators will display whether you are in English or Spanish menu navigation.

 

 

Enable Video Description Using Voice Control with the X1 Voice Remote

The easiest way to turn video description on or off is to use voice control.

While watching full screen video, press and hold the voice control button on your X1 voice remote and say "video description." The voice control button is the third button up from the OK button in the center of the remote. It is a slightly indented rectangle.

If video description is available on the program you're watching, it will begin playing immediately. If you hear another language or no audio at all, press and hold the voice control button and say "video description" again to turn video description off.


Change the Speech Rate of Voice Guidance

    1. Turn on Voice Guidance.
    2. Press the B key - the square shaped key above the number 2 on your Xfinity remote - to get to the Accessibility Settings screen.
    3. In Accessibility Settings, press the down arrow key until you hear "Voice Guidance Options" and then press OK.
      Accessibility Settings screen - Voice Guidance Options is highlighted. 
    4. You'll hear "Voice Guidance Speech Rate" followed by which rate is currently selected. Press OK again to bring up Speech Rate options.
    5. From there you can use the up and down arrow keys to choose from Regular, Fast or Fastest speech rate, then press OK.
      Voice Guidance Speech Rate screen with Regular, Fast and Fastest speeds. 
    6. Press Exit to return to your program.
    Now, as you explore X1's on-screen menus and options, Voice Guidance will use the new speech rate you have chosen. To change the speech rate, repeat the steps above.


Deactivate Voice Guidance

  1. When you're done using Voice Guidance, simply tap the B key on your remote to open the Accessibility Settings screen again.
  2. Tap B again to reopen the On/Off menu. (You can also get here at any time just by holding down the voice control button and saying "Voice Guidance.")
  3. Press OK to turn Voice Guidance off.
    X1 Guide: Voice Guidance screen with Turn Off Voice Guidance selected.

 

 

Configure a Video Description Shortcut on Your Remote

  1. Press and hold the voice control button on your remote and say “accessibility” to reach the Accessibility Settings menu. You can also press the B button on your X1 Voice Remote.
    • If your X1 Voice Remote is flat on each end, the B button is located just above and to the left of the number 2 button. The voice control button is two rows up from the OK button in the center of the remote.
    • If your X1 Voice Remote is angled at each end, the B button is located above the right arrow button on the directional arrow pad. The voice control button is directly below the down arrow button on the directional arrow pad.
  2. Use the down arrow button to navigate to Remote Shortcut, then press OK.
    X1 Accessibility Settings screen, Remote Shortcut highlighted 
  3. Use the up and down arrow buttons to select the function that you want to assign to the Accessibility Shortcut (Closed Captioning, SAP, Video Description or Voice Guidance), then press OK. By default, the shortcut is set to Voice Guidance.
    X1 Remote Shortcut options screen, Closed Captioning highlighted 
  4. You’re all set! Now you can simply press the B button on your X1 Voice Remote twice to use your Accessibility Shortcut.


Enable Video Description Using the Transport Bar

  1. While watching full-screen video, press the down arrow on your Xfinity remote. The transport bar will pop up on the lower third of the screen.
  2. Press the left arrow twice to highlight the video description on/off option on the screen (the video description logo).
  3. Press OK to turn video description on or off.

 

 

Enable Video Description via the Accessibility Settings Menu

  1. Press the xfinity button on the remote control from any screen to bring up the X1 main menu. The xfinity button is rectangular and is located above the up arrow key.
  2. Use the xfinity button or the up/down arrow buttons to navigate to the Settings menu, represented by the gear icon on the right-hand side of the menu. Press the OK button in the center of the arrow keys to enter the menu.
    The Settings menu with gear icon highlighted. 
  3. Once in the Settings menu, use the arrow buttons to navigate to Accessibility Settings. Press OK to select it.
    Settings menu with Accessibility Settings highlighted.
  4. From Accessibility Settings, use the arrow buttons to navigate to Video Description. Press OK to toggle video description On or Off.
    Accessibility Settings screen with Video Description highlighted. 
  5. You can now press Exit to return to viewing your program. If the program has a video description track, you will now hear video description.
    • Note: You won't hear video description when a commercial is being broadcast. You also may not hear video description during scenes primarily featuring dialogue, since there may not be much on-screen action to describe.
  6. To turn off video description, simply repeat these steps from the Accessibility Settingsmenu.

 



For Non-X1 Customers

 

Enable Video Description on a Standard Definition TV Adapter with a TV Adapter Remote:

  1. Press the LANG button on your TV Adapter remote to bring up the Set Audio Languagescreen. The LANG button is a round button located in the center of the remote, at the bottom, just below the MUTE button.
    The DTA remote, black with white and red buttons.
     
  2. On the Audio Language Settings screen there will be a list of available languages. If only English is available, you won't see any other options. If Spanish or video description are available the list will show an audio track labeled SPA.
  3. The number keys on your TV Adapter remote also function as a directional arrow pad. The 5 key is your OK key and the numbers that surround it are the arrow keys (2 is up, 6is right, 8 is down and 4 is left.) Press up (2) or down (8) to move through the list of available secondary audio programs.
  4. If available SPA is the second item in the list, so you'll press down (8) once to highlight it then press the OK (5) key to enable it.
    The Set Audio Language screen with English and Spanish options.
     
  5. If video description is available on the show you're watching, you will hear a narrator describing the key visual elements of the program. If video description is not available, you may hear Spanish or no audio at all. In that case repeat the steps to turn the Audio Language back to English.
    • Note: The SPA audio track is used for video description and Spanish audio. The program provider decides whether to include Spanish, video description or no secondary audio. Only one secondary audio language at a time can be offered on the SPA audio track.

 

Enable Video Description on an SD TV Adapter with an XR2 Remote:

The XR2 remote, with black buttons.
  1. Press the xfinity button to display the menu. The xfinity button is a rectangular button situated in the center of the remote above the up arrow button.
  2. Press the down arrow key once to highlight Audio Language. Press OK.
  3. Use the down arrow key to highlight Spanish Audio (typically second in the list)
    The Set Audio Language screen with English and Spanish options.
     
  4. Press OK to accept the change. The OK button is a square button situated in the center of the remote in the middle of the four arrow buttons.
  5. If video description is available on the show you're watching, you will hear a narrator describing the key visual elements of the program. If video description is not available, you may hear Spanish or no audio at all. In that case repeat the steps to turn the Audio Language back to English.
    • Note: The SPA audio track is used for video description and Spanish audio. The program provider decides whether to include Spanish, video description or no secondary audio. Only one secondary audio language at a time can be offered on the SPA audio track.

 

Enable Video Description on a High Definition TV Adapter:

  1. Press the green diamond-shaped D button located just above the number 3 on your XFINITY XR2 Remote.
  2. If available, both Spanish and English language options will be presented. Press D again to toggle between available secondary audio programs.
    The Set Audio Language screen, with English and Spanish options.
     
  3. If video description is available on the show you're watching, you will hear a narrator describing the key visual elements of the program. If video description is not available, you may hear Spanish or no audio at all. In that case repeat the steps to turn the Audio Language back to English.
    • Note: The SPA audio track is used for video description and Spanish audio. The program provider decides whether to include Spanish, video description or no secondary audio. Only one secondary audio language at a time can be offered on the SPA audio track.
  4. Press EXIT to return to full screen video..

 

Enable Video Description on a TV Box with an XFINITY Universal Remote or an XR2 Remote:

Note: By default, the D button on an XR2 Remote will enable or disable video description on a non-X1 TV Box in Motorola markets only. Learn more about configuring this button in Motorola markets.

  1. Press the Menu button twice on the XFINITY Universal Remote Control. The Menubutton is the red oval button located to the right of the center of the remote. Find the right-facing arrow button and move your thumb to the right and then down.
    • If using the XR2 Remote Control, press the xfinity button twice instead of the Menu button.
  2. Use the arrow buttons to navigate to Setup in the menu and press OK/Select on the remote.
    Main Menu, Setup option is highlighted.
     
  3. Use the arrow buttons to navigate to Audio Setup and press OK/Select.
    Setup screen with Audio Setup highlighted.
     
  4. The Default Audio Track option, Channel Default, is always the channel's main audio track (unless you changed it previously).
    Audio Setup screen with On highlighted.
     
  5. Press the down arrow on your XFINITY Remote once to highlight Descriptive Video Service, then use the right or left arrows to turn it on or off.

Note: Video description (Descriptive Video Service) can only be heard if the program provider or cable channel is providing that additional audio option. Press the Exit button on the remote (above the Volume button on the XFINITY Universal Remote, and next to the xfinity button on the XR2 Remote) to resume program viewing.

 

Version history
Revision #:
4 of 4
Last update:
‎02-01-2019 02:06 PM
Updated by:
 
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