New to the Community? Start here.
What is Video Description and how do I turn it on/off?
Comcast customers who are blind or have low vision can enjoy increased access to TV programs with video description.
Video description refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue. Video description makes television programs, feature films and other media accessible to people who are blind or who have low vision, creating a richer, more independent experience. For example, video description describes key visual elements such as actions, facial expressions, costumes or scene changes in a program that a blind or visually impaired viewer would otherwise miss.
How do I find programs that have Video Description?
The cable networks and broadcasters determine what content receives video description and how information on that programming is provided to the public. Video description is available on select programs as they air live, when you watch them later on your DVR and on select XFINITY On Demand programs.
When XFINITY X1 customers browse the On-Screen Guide on their TV, the information for each program will note whether video description is available, indicated by the video description logo:
If enabled, voice guidance will announce the availability of video description as you explore the program's information in the Guide
The Xfinity TV web and mobile platforms also support video description services. Currently these platforms are only available to Xfinity X1 customers in select markets.
Some programmers may label programming with video description through logos that appear on your television screen and audio tones as a program begins.
How do I access video description?
For X1 Customers
Turn Video Description On and Off Using the X1 On-Screen Guide:
Enable Video Description Using the X1 Transport Bar:
Enable Video Description via the Accessibility Settings Menu:
For Non-X1 Customers
Enable Video Description on a Standard Definition TV Adapter with a TV Adapter Remote:
Enable Video Description on an SD TV Adapter with an XR2 Remote:
Enable Video Description on a High Definition TV Adapter:
Enable Video Description on a TV Box with an XFINITY Universal Remote or an XR2 Remote:
Note: By default, the D button on an XR2 Remote will enable or disable video description on a non-X1 TV Box in Motorola markets only. Learn more about configuring this button in Motorola markets.
Note: Video description (Descriptive Video Service) can only be heard if the program provider or cable channel is providing that additional audio option. Press the Exit button on the remote (above the Volume button on the XFINITY Universal Remote, and next to the xfinity button on the XR2 Remote) to resume program viewing.