The iHeartRadio app on X1 will be rated TV-MA - the highest parental control rating available. This will require users who have Parental Controls Locks set on their X1 device to enter a PIN anytime they try to launch the iHeartRadio app.
Note: Once the iHeartRadio app is launched, X1 device parental control settings will not guard against new content searches or playback within the iHeartRadio app.
You can view or change your X1 parental control settings at any time.
Can I sign in to multiple iHeartRadio accounts on a single X1 TV Box?
No, you can only sign in to one iHeartRadio account per X1 TV Box. However, you can sign in to different iHeartRadio accounts on different X1 TV Boxes.
How do I sign out of iHeartRadio on X1?
Will streaming iHeartRadio on X1 Boxes count towards my monthly Internet data usage?
Yes. iHeartRadio is delivered over your XFINITY Internet service to your X1 TV Box. Therefore, iHeartRadio will be subject to the rules, terms and conditions that govern XFINITY Internet service, including any data usage plans that may apply. Learn more about X1 Internet data usageand see frequently asked questions.
How do I return to the X1 main menu once I am in the iHeartRadio app on X1?
Press the Exit button on your remote to exit the iHeartRadio app. You can also press Guide or the xfinity button on your remote.
What accessibility features are available with iHeartRadio?
Since iHeartRadio is a third-party application, your X1 accessibility user preferences will not be observed once you launch the iHeartRadio app.
Does it cost anything to use iHeartRadio on X1?
Aside from your regular XFINITY TV and XFINITY Internet service charges, there are no additional charges for accessing the iHeartRadio app through X1.
Why am I unable to sign in to the iHeartRadio app?
If you are unable to sign in to the app after you have entered your correct username and password, visit iHeartRadio Help for instructions on how to recover your account. Once your account is recovered, you will be able to sign in as normal.
Why can't I see iHeartRadio content on my X1 TV Box?
If you cannot see iHeartRadio content on your TV, ensure that you have a compatible X1 TV Box (RNG150 devices are not supported) and XFINITY Internet service. If you do not have XFINITY Internet service and attempt to launch the iHeartRadio app, a message will appear that explains how you can subscribe to XFINITY Internet.
Why is the iHeartRadio app frozen?
If the iHeartRadio app is frozen on your TV screen, exit and re-launch the app. If the app is still frozen, try rebooting your X1 TV Box. If the problem persists, please contact Comcast customer support or visit iHeartRadio Help.
Why are my iHeartRadio stations buffering?
Since iHeartRadio is an Internet application, the iHeartRadio app on X1 works just like iHeartRadio on your computer, which buffers video any time there is a slow Internet connection. If your stations continue to buffer, try rebooting your X1 TV Box. If the problem persists, please contact Comcast customer support or visit iHeartRadio Help.
Why am I having trouble navigating the iHeartRadio app?
If you are having trouble navigating the iHeartRadio app on your X1 TV Box, try exiting and re-launching the iHeartRadio app. If you still have trouble navigating, try rebooting your X1 TV Box. If problems persist, please contact Comcast customer support, or visit iHeartRadio Help where you can find answers to issues regarding the iHeartRadio application and features, along with additional iHeartRadio customer support methods.
Customers should visit iHeartRadio Help for specific information on iHeartRadio accounts, billing, offers, app features and more.