ANSWERED: How to get Netflix on your Xfinity X1 TV box?

ComcastJessie · ‎02-28-2020

Access the Netflix App on XFINITY X1

Access the Netflix App on Xfinity X1

You can use your voice and say "Netflix" with the X1 Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.

Push the xfinity button on your remote.
Scroll to and click on Apps.
Highlight the Netflix tile and click OK.

If you do not see the Netflix tile within the X1 Apps menu, you may not have a compatible X1 TV Box. To check the compatibility of your X1 TV Box for Netflix, please see the requirements to use the Netflix app on X1.

Sign in to the Netflix App on Xfinity X1

Access the Netflix app on X1.
Two options will appear, Join Free for a Month or Sign in. Select Sign in.
Enter your existing Netflix username and password.
After successful login, you will be able to start streaming Netflix content and you will remain logged in until you sign out.

If you do not see the Netflix tile within the X1 Apps menu, you may not have a compatible X1 TV Box. To check the compatibility of your X1 TV Box for Netflix, please see the requirements to use the Netflix app on X1 (see below).

How to Sign Out of Netflix App on Xfinity X1

Trying to figure out how to sign out of the Netflix app on Xfinity X1? Please see the instructions below.

Sign Out of Netflix on X1

Access the Netflix app on X1.
Go to Settings.
Click Sign Out.
Confirm you would like to sign out of Netflix by clicking Yes when the "Are you sure that you want to sign out?" message displays.
After you have signed out successfully, you will have the option to sign back in as another user.

Unable to Sign in to the Netflix App on X1

If you have trouble with your Netflix username and password, or if you have any issues signing into the Netflix app on X1, please go to Netflix.com/LoginHelp for further assistance. If you have forgotten your Netflix password or login information, see steps for accessing or changing your email address and resetting your password (see below).

If you are not able to see the Netflix app on your X1 TV Box, you may have an incompatible X1 TV Box or you may not have Xfinity Internet service. Please see ways to determine if your X1 box is compatible with Netflix (see below) or contact us for assistance.

How do I get my Netflix Password or Login Information?

Find out how to get your Netflix password and login information.

If you have forgotten your password, simply go to Netflix.com/loginhelp or go to the Netflix app on your Xfinity X1 TV Box and click Forgot Your Password. An email will be sent to the email address you have on file with Netflix.

If you have forgotten the email address associated with your Netflix account, you can access and update your email address from your Xfinity X1 TV Box.

From the home screen on the Netflix app on your TV, press the up arrow on your remote until you get to the menu bar, then select Settings. Your email address will appear.
To update your email address, select Change email.
If prompted, enter your account password, then select Next.
Enter a new email address, then select Next.
Select Back to Settings.

If you do not recall the email and password for your Netflix account and are billed by Netflix, simply go to Netflix.com/loginhelp.

If you do not recall your Netflix email and password and are billed by Comcast, please Contact Us.

Determine if your Xfinity X1 TV Box works with our OTT Streaming Partner Apps

If you don't see our Over the Top (OTT) Streaming Partner Apps (like Netflix or Youtube) on Xfinity X1, take the steps below to see if your TV Box is compatible.

X1 TV Box Compatibility with OTT Apps

To check if your TV Box is compatible with OTT Apps please follow these steps:

Press the xfinity button on your remote control.
Navigate to and click on Apps from the X1 Apps menu.
Highlight the OTT App icon you are trying to access and press OK. (Below is an example of the Netflix icon.)

If your box is incompatible with X1, instead of launching the App you will be prompted with an offer to exchange your X1 TV Box for one that is compatible. Follow the on screen instructions to order a compatible TV Box.

If you do not see any OTT App icon (such as the Netflix or YouTube icon) in the X1 Apps menu, then confirm that you have one of the following X1 TV Boxes:
An XG X1 TV Box

If you have one of the TV Boxes listed above please contact us to learn about your options for getting a compatible X1 TV Box.

Frequently Asked Questions:

How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com or Contact Us.

How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the "Bundled Services" or the "Regular monthly charges" section of your bill and in My Account.

I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box, then follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.

Note: If you link an existing Netflix account, your method of payment for that Netflix account will transition to Comcast and you will no longer be charged a separate fee by Netflix.

How do I find the Netflix app on my X1 TV Box?
You can either say "Netflix" into the X1 Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.

Press the xfinity button on your remote.
Scroll to and press Apps.
Highlight the Netflix tile and press OK.

I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes; however, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package. If you do not open the app on your X1 TV Box, Netflix has no way of associating an account with your Xfinity package. If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you will continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.

How do I change my Netflix plan?
You can change your Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.

Alternatively, if you have an existing Netflix Premium plan, you can upgrade to Netflix Premium when first activating Netflix through the X1 app. Otherwise, please contact us to have Netflix Premium added to your account.

If you upgrade to the Premium 4S plan, the new price will be reflected on your Xfinity bill.

What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
See our Disconnecting or Downgrading Xfinity Service with Netflix for more information.

How do I cancel Netflix?
If you wish to no longer have Netflix included in your Xfinity package, please Contact Us. Please note that the Netflix cancellation will take effect immediately. If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Please contact Netflix to cancel your Netflix account after changing your service package with Comcast.

I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please Contact Us.