You can use your voice and say "Netflix" with the X1 Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
If you do not see the Netflix tile within the X1 Apps menu, you may not have a compatible X1 TV Box. To check the compatibility of your X1 TV Box for Netflix, please see the requirements to use the Netflix app on X1.
If you do not see the Netflix tile within the X1 Apps menu, you may not have a compatible X1 TV Box. To check the compatibility of your X1 TV Box for Netflix, please see the requirements to use the Netflix app on X1 (see below).
If you have trouble with your Netflix username and password, or if you have any issues signing into the Netflix app on X1, please go to Netflix.com/LoginHelp for further assistance. If you have forgotten your Netflix password or login information, see steps for accessing or changing your email address and resetting your password (see below).
If you are not able to see the Netflix app on your X1 TV Box, you may have an incompatible X1 TV Box or you may not have Xfinity Internet service. Please see ways to determine if your X1 box is compatible with Netflix (see below) or contact us for assistance.
If you have forgotten your password, simply go to Netflix.com/loginhelp or go to the Netflix app on your Xfinity X1 TV Box and click Forgot Your Password. An email will be sent to the email address you have on file with Netflix.
If you have forgotten the email address associated with your Netflix account, you can access and update your email address from your Xfinity X1 TV Box.
If you do not recall the email and password for your Netflix account and are billed by Netflix, simply go to Netflix.com/loginhelp.
If you do not recall your Netflix email and password and are billed by Comcast, please Contact Us.
https://www.xfinity.com/support/articles/what-happens-to-netflix-if-i-move
https://www.xfinity.com/support/articles/netflix-x1-app-requirements