Hulu Home Screen and Playing a Show
From the top navigation bar, you can select Hulu Picks, Unwatched in My Stuff, TV, Movies and more.
Follow the process for signing in from the Log In to Hulu on a Computer or a TV section.
Sign Up When Choosing a Movie or TV Episode in Flex or X1
Why can’t I access the Hulu app on my X1 TV Box?
If you don’t see Hulu content on your TV Box, please verify that you:
I don’t have Xfinity TV but I have Xfinity Internet. Can I access the Hulu app?
Yes, but only if you have an Xfinity Flex device, too. Customers can access Hulu on a variety of non-Xfinity devices as well. Information on supported devices is available at hulu.com.
How do I manage my Hulu subscription?
You can see and cancel your Hulu subscription right from your TV Box if you signed up for Hulu through Xfinity.
The ability to upgrade and downgrade your Hulu subscription from your TV Box is also becoming available.
Do I need to register or sign in to use Hulu?
Yes, you can use your existing Hulu credentials to sign in to the Hulu app on Flex or X1. Select Log in once you launch the Hulu app on your TV Box.
How much does Hulu cost?
Aside from the prices for your Xfinity services, you can subscribe to one of two different Hulu plans, from the Hulu app on X1 and Flex: Hulu’s ad-supported plan for $5.99 per month or Hulu (No Ads) for $11.99 per month, to gain access to Hulu’s on-demand streaming library.
Can I access Hulu + Live TV on X1 or Flex?
No, the Hulu + Live TV service isn’t available on Xfinity devices. Only Hulu’s Video On Demand library is available. Customers who purchased Hulu + Live TV directly from Hulu won’t be able to access Live TV or their Hulu DVR recordings on the Hulu app on Flex and X1.
I forgot my Hulu username or password. How do I find my username or reset my password?
Please visit Hulu’s Help Center to recover your Hulu username or reset your password.
Is Hulu in HD?
Yes, select titles in Hulu’s library content are available to stream at 1080p or 720p.
Is Hulu in 4K?
No, Hulu’s 4K library is not available on X1 and Flex currently.
Does watching Hulu count against my monthly Internet data usage?
Yes, Hulu content is streamed from the Internet, and will count against your monthly data usage.
How do I cancel my Hulu subscription billed by Xfinity?
Customers who signed up for a Hulu subscription through X1 or Flex can cancel it through the Apps & Subscriptions Management menu in X1 or Flex. To get there, visit Apps & Subscriptions under the Settings menu of X1 or Flex. Or say “Manage Hulu” into your Xfinity Voice Remote.
How do I block access to Hulu on Flex or X1?
There are two ways you can set parental controls for the Hulu app:
How do I cancel my Hulu subscription?
If your Hulu subscription appears on your Xfinity bill, go to the Apps & Subscriptions Management menu on your Xfinity Flex Streaming TV Box or Xfinity X1 TV Box. Find it under Apps & Subscriptions in Flex Settings. You can also find it by saying “Manage Hulu” into your Xfinity Voice Remote. Once there, select Unsubscribe and follow the onscreen prompts. If you have issues accessing this menu, please contact us.
If your Hulu subscription isn’t billed by Xfinity, please visit hulu.com/account.
How do I view the status of my Hulu subscription?
If your Hulu subscription appears on your Xfinity bill, go to the Apps & Subscriptions Management menu on your Xfinity Flex Streaming TV Box or Xfinity X1 TV Box. Find it under Apps & Subscriptions in Flex Settings. You can also find it by saying “Manage Hulu” into your Voice Remote. Once there, you can find the details of your Hulu plan on the left-hand side of the menu. If you have issues accessing this menu, please contact us.
If your Hulu subscription isn’t billed by Xfinity, visit hulu.com/account to view your subscription details.
I signed up for Hulu through Flex or X1, but I forgot my username or password. How do I find my username or reset my password?
Please see this article on Hulu's Help Center for more information on resetting your password and recovering your email address.
What will happen to my Hulu account if I cancel my Xfinity service?
If you cancel your Xfinity service, you’ll still have access to Hulu until the end of your current Hulu billing cycle. Your Hulu subscription will not automatically renew after that. You can resubscribe at any time by visiting hulu.com.