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xfinity streaming error

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Regular Visitor

xfinity streaming error

I get on screen message:
"Sorry!"
NA
OK
(Error tvgridchunk.NA)

I can't get to Live TV. Got to exit back to Apps selection screen, then re-select xfinity app to go back in and it's okay then.
Thanks!!
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Expert

Re: xfinity streaming error


@per2070 wrote:
I get on screen message:
"Sorry!"
NA
OK
(Error tvgridchunk.NA)

I can't get to Live TV. Got to exit back to Apps selection screen, then re-select xfinity app to go back in and it's okay then.
Thanks!!

you posted in streaming website area then referenced apps. what device are you reporting an issue?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: xfinity streaming error

Yes, forgot to mention that I'm using a Roku Streaming Stick+ Software Version 9.1.0 • build 4919-50. When I get the error it's usually when I just watched a "Saved" show and then try to go back to Live. So I exit Xfinity Streaming back to the the Roku Home and Select the Xfinity Streaming Channel to go back into streaming and then can select "Live" TV without getting the error. It's like it resets something.
Thanks Again!!
Highlighted
Expert

Re: xfinity streaming error


@per2070 wrote:
Yes, forgot to mention that I'm using a Roku Streaming Stick+ Software Version 9.1.0 • build 4919-50. When I get the error it's usually when I just watched a "Saved" show and then try to go back to Live. So I exit Xfinity Streaming back to the the Roku Home and Select the Xfinity Streaming Channel to go back into streaming and then can select "Live" TV without getting the error. It's like it resets something.
Thanks Again!!

exit the app, highlight the stream beta channel and press the * (star) button. remove the channel. unplug all connectors from the roku device for 30+ seconds and plug back in. reinstall the app. working now? edit: also before you remove the channel note the version. I'm on 3.6 build 2. my roku is build 4919-51 btw.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: xfinity streaming error

I have the exact same problem (Roku stick as well).  When I have a chance, I'll try the suggested solution ...


@per2070 wrote:
Yes, forgot to mention that I'm using a Roku Streaming Stick+ Software Version 9.1.0 • build 4919-50. When I get the error it's usually when I just watched a "Saved" show and then try to go back to Live. So I exit Xfinity Streaming back to the the Roku Home and Select the Xfinity Streaming Channel to go back into streaming and then can select "Live" TV without getting the error. It's like it resets something.
Thanks Again!!

 

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New Poster

Re: xfinity streaming error

I'm looking at the same error right now.
Sorry!
NA
OK
(Error tvgridchunk.na)

I have Xfinity but have a Roku TV with the Xfinity streaming app in my bedroom.

Pushing "home" to get out of the app then going back in works as with all the other glitches. Sometimes my channels will not populate. Other times it shuts down for no reason in the middle of a show and I need to reload it. I suspect it has to do with my internet speed. I do have a lot of devices on my wifi...technology.