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xfinity beta streaming not working AGAIN on Samsung TV

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Frequent Visitor

xfinity beta streaming not working AGAIN on Samsung TV

Once again, xfinity streaming app works on every device except our Samsung TV.

 

We have done everything, restarting every device, modem, wifi, TV .  . . reinstalling app on TV.

 

TVAPP 00-100 error code comes up.

 

This is happening weekly. Getting very annoying.

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New Poster

Re: xfinity beta streaming not working AGAIN on Samsung TV

Join the crowd. Xfinity claims their app works like a rented mule on Samsung......but they are sorely mistaken. The app crashes more than Danika Patrick after a night of binge drinking. This thing is the opposite of "helpful" and if you call the Xfinity experts (ha!) they just repeat the same old story that is scripted for them, I,m sure you've heard it "Delete the app and reinstall it; Turn the TV off and unplug for 3 weeks and reinstall; reset the WiFi, wait 4 hours, drink a shot then delete your facebook acct and reinstall".  My feelings are if the company wants me to buy/rent/lease their cable box, just grow a pair and say so. Don't let me believe you have a substitution to access the services I pay for only to find I spend more time on the phone with tech support than I do watching tv! I'm telling you, all the other streaming options are looking better every day and their best advertiser is...The Defunct Xfinity Streaming App.

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Expert

Re: xfinity beta streaming not working AGAIN on Samsung TV


@fire100002 wrote:

Join the crowd. Xfinity claims their app works like a rented mule on Samsung......but they are sorely mistaken. The app crashes more than Danika Patrick after a night of binge drinking. This thing is the opposite of "helpful" and if you call the Xfinity experts (ha!) they just repeat the same old story that is scripted for them, I,m sure you've heard it "Delete the app and reinstall it; Turn the TV off and unplug for 3 weeks and reinstall; reset the WiFi, wait 4 hours, drink a shot then delete your facebook acct and reinstall".  My feelings are if the company wants me to buy/rent/lease their cable box, just grow a pair and say so. Don't let me believe you have a substitution to access the services I pay for only to find I spend more time on the phone with tech support than I do watching tv! I'm telling you, all the other streaming options are looking better every day and their best advertiser is...The Defunct Xfinity Streaming App.


we don't have scripts just years of helping other customers (we are just customers too, remember).  is someone needs help we walk them through fixes.



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Frequent Visitor

Re: xfinity beta streaming not working AGAIN on Samsung TV

I appreciate the help I have received in the past has been very helpful. 

 

However, right now, again, the app tries to install, and remains black FOREVER. I try again and again and the same thing happens.

 

I was watching TV this morning. I come home this afternoon, and no working app.  On our account page, our TV is no longer on there as a device. How did this happen? I made no changes.

 

I do not delight in calling for tech help, because once again I will spend hours speaking to people who will tell me to do all the things I already have tried.   :O)

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New Poster

Re: xfinity beta streaming not working AGAIN on Samsung TV

We are having the same issue! I tried uninstalling and all we get is the black beta screen. All other devices but my Samsung TV can stream. I think it went out after 1pm EST. Very upset especially since Comcast said I no longer needed my cable box! I may just go with Apple TV.
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New Poster

Re: Xfinity stream stopes working on Samsung Smart TV

We've been having problems with ours for a few weeks now. We uninstalled and reinstalled it and it worked for a week but now it's out again.

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Expert

Re: Xfinity stream stopes working on Samsung Smart TV

combined your cross-posts. correct location is the stream app area of the forum.



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Xfinity stream beta stopped working on Samsung TV

Starting on Wednesday the Xfinity stream beta app on my Samsung TV stopped working. The Xfinity stream beta screen appears but is frozen. 
I've uninstalled and installed the app and it still does not work. 

All other apps on the TV worK fine. 

The Xfinity stream app on my iPad works fine also. 

Any suggestions on how to get the application to work?

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New Poster

Samsung tv xfinity stream app

The app has been working fine for a month now it doesn’t work at all. I uninstalled and reinstalled still not working just sit on a screen with xfinity stream beta written there and does nothing else.

Please need this fixed ASAP
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New Poster

Re: Xfinity stream beta stopped working on Samsung TV

I am having the same problem.  I signed in out of my Samsung account, deleted and added back Xfinity, and reinstalled Xfinity.  Still the frozen black Xfinity stream screen.  This happened before, and I was able to fix it - but I can't find the instructions anywhere. So frustrating.  I guess I'll watch it on my phone......

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New Poster

Re: Xfinity stream beta stopped working on Samsung TV

This app is an absolute joke. Every few days I need to uninstall and reinstall, then reauthorize. Now that doesn't even work. Never seen an app consistently have this many problems.
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New Poster

Re: Xfinity stream beta stopped working on Samsung TV

how do I reauthorize?  I think this is what I had to do earlier in the year when this happened.  

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New Poster

Re: Xfinity stream beta stopped working on Samsung TV

If you delete the app and then reinstall, it should prompt you to authorize when you first launch the app. The app freezes and doesn't even get to that point. The app version has not changed since the end of October, so this tells me it's something on Comcast's end. Ridiculous how bad this app is and they can't seem to get it right. This is more like an alpha version, not beta.
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Official Employee

Re: xfinity beta streaming not working AGAIN on Samsung TV

Hi all.

 

We are aware of the in app error message for the stream app for Samsung TVs. Our engineers are working on a fix. Appreciate your patience while we get this resolved.

 

Ken


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Contributor

Re: Xfinity stream beta stopped working on Samsung TV


@F1reDawg76 wrote:
If you delete the app and then reinstall, it should prompt you to authorize when you first launch the app. The app freezes and doesn't even get to that point. The app version has not changed since the end of October, so this tells me it's something on Comcast's end. Ridiculous how bad this app is and they can't seem to get it right. This is more like an alpha version, not beta.

With the "cloud" there is no "alpha" or "beta"... I see them using the terms "preview" or "released". Xfinity Stream looks like a released app that requires some work to be stable and meet the cutomer's expectations. When it works it is a very nice app.

I've opened a formal ticket with Comcast and they told me it was escalated to Tier 2.

I really hope they get it fixed soon.

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Official Employee

Re: xfinity beta streaming not working AGAIN on Samsung TV

Hi All,
There was a temporary issue reaching one of the services required for app navigation and streaming, which has since been cleared up.  If you relaunch the application you should now be good to go.  Sorry for the interruption, and happy streaming!

 

Regards,
Evan


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Contributor

Re: xfinity beta streaming not working AGAIN on Samsung TV


@ComcastEvan wrote:

Hi All,
There was a temporary issue reaching one of the services required for app navigation and streaming, which has since been cleared up.  If you relaunch the application you should now be good to go.  Sorry for the interruption, and happy streaming!

 

Regards,
Evan


@ComcastEvan , confirmed !!! It's working again for me.

Thanks very much !!!

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New Poster

Re: xfinity beta streaming not working AGAIN on Samsung TV

This has still not been fixed for me and the technician said to check back in a week?   WHAT!!  How about i get a week of subscription funds taken off my bill?  Thats ridiculous!!! They haven't heard of backups and fail safes for new updates/applications?  

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Frequent Visitor

Re: xfinity beta streaming not working AGAIN on Samsung TV

It has been fixed! Thx so much.

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New Poster

Re: xfinity beta streaming not working AGAIN on Samsung TV

It still isn't working on my mu6500

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New Poster

Re: xfinity beta streaming not working AGAIN on Samsung TV

Yes. First time almost 2 days. Now weekend and again. They act befuddled when you call like your only one. Last time was software issue. Hmmm. With holiday coming bet you really want to rent another box instead if that pesky unreliable service, "beta" !🤨