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someone accessing my streaming app

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someone accessing my streaming app

Someone is accessing my streaming app account even thought i have changed all info repetedlly and called numerous times and had them to what they call a level 2 something that removes everyone logged in.  problem is that whoever this is seems to beable to reconnect no matter what i do. i always see them on the iphone tvgo app. i can see the shows that they are watching and when they are logged on. no matter how many times i try to resolve this, it continues.  i feel like i am going to have to cancel all my service to beable to rid my self of this frustration. i feel like if after this many attempts to resolve comcast should have been able to correct it. this is so frustrating. how to i get someone off my account. i dont know who it is but i want them to not be able to log in anymore. 

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Re: someone accessing my streaming app


@What_you_say wrote:

Someone is accessing my streaming app account even thought i have changed all info repetedlly and called numerous times and had them to what they call a level 2 something that removes everyone logged in.  problem is that whoever this is seems to beable to reconnect no matter what i do. i always see them on the iphone tvgo app. i can see the shows that they are watching and when they are logged on. no matter how many times i try to resolve this, it continues.  i feel like i am going to have to cancel all my service to beable to rid my self of this frustration. i feel like if after this many attempts to resolve comcast should have been able to correct it. this is so frustrating. how to i get someone off my account. i dont know who it is but i want them to not be able to log in anymore. 


first, how did they get 'on' the first time? go to xfinity.com and sign in. go to account, then users. do you show users there? when you give someone access to your account (your username and password) they can create users just as you can. if they are using a different username then you changing your password does not affect them.



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