Community Forum

"problem streaming" message

Highlighted
New Poster

"problem streaming" message

When I try to access my TV guide, I receive the " we are having problems streaming.  Try again soon."  What do I do?

Highlighted
Expert

Re: "problem streaming" message


@apayette1 wrote:

When I try to access my TV guide, I receive the " we are having problems streaming.  Try again soon."  What do I do?


what device are you using that gives this message? error number? did you try a smart phone/tablet to see if it works in the same physical location? are you connected to your own home wifi while physically located within the same home?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!