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"Connect to in-home Wifi to watch" message

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Regular Visitor

"Connect to in-home Wifi to watch" message

Xfinity Stream app - I am at home logged into my own home wifi network. Now on some of the shows on the Xfinity streaming app I cannot watch the show, it says "Connect to in-home Wifi to watch" I am connected to my in-home wifi network. How can this be resolved? Thanks

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Expert

Re: "Connect to in-home Wifi to watch" message


@ajsmith wrote:

Xfinity Stream app - I am at home logged into my own home wifi network. Now on some of the shows on the Xfinity streaming app I cannot watch the show, it says "Connect to in-home Wifi to watch" I am connected to my in-home wifi network. How can this be resolved? Thanks


what device are you using? did you try a desk/laptop or other smart device?



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Regular Visitor

Re: "Connect to in-home Wifi to watch" message

ipad. Tried it on my laptop too, same result.

 

I also went back to the Xfinity store, had an agent there manually add the MAC number for my cable modem into the system. Still no luck...

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New Poster

Re: "Connect to in-home Wifi to watch" message

I’m experiencing this as well but not connected to the same WiFi as my modem as I’m traveling. Is XFinity shutting down XFinity everywhere (or whatever that service is called) suddenly?
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Expert

Re: "Connect to in-home Wifi to watch" message


@NWPetiteLady wrote:
I’m experiencing this as well but not connected to the same WiFi as my modem as I’m traveling. Is XFinity shutting down XFinity everywhere (or whatever that service is called) suddenly?

the Roku app will not connect except in the home to the Xfinity stream beta TV channel. your smart devices when away from the home should be able to select the TVgo channels, much of the on-demand library, and completed recordings.



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Silver Problem Solver

Re: "Connect to in-home Wifi to watch" message

Hi ajsmith, I can look into this for you. Please send me a private message with your full name to begin.

 

Thank you 


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New Poster

Re: "Connect to in-home Wifi to watch" message

Make sure your modem is compatible. I changed a few already and it’s worked out. Might have Been a upgrade to certain modems and glitch them out. The modem in question were older style ones. Give the company a call to have it changed out or they will send you a new modem so you can do it yourself. Hope that helps.
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New Poster

Re: "Connect to in-home Wifi to watch" message

I recently found I had the same problem on my iPad.  I resolved it as follows:

i deleted the xfinity streaming app from the iPad.  I then reloaded the app and went through the startup for the app using my xfinity email and password.  After doing this I no longer received that message and was able to connect to all tv shows.

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New Poster

Re: "Connect to in-home Wifi to watch" message

Can you also help me with this issue?!? I cannot watch the football!

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Expert

Re: "Connect to in-home Wifi to watch" message


@tismehere wrote:

Can you also help me with this issue?!? I cannot watch the football!


you posted as a reply to an older thread. is your device an ipad? are you an x1 customer connected to your own home wifi?



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New Poster

Re: "Connect to in-home Wifi to watch" message

I had the same issue where that message was popping up on my iPad, and PC. However I discvered that the XFi modem that I got was npt registred with the account so I registred it through the XFi app and then it the message stopped popping up .