Regular Visitor
•
3 Messages
"Connect to in-home Wifi to watch" message
Xfinity Stream app - I am at home logged into my own home wifi network. Now on some of the shows on the Xfinity streaming app I cannot watch the show, it says "Connect to in-home Wifi to watch" I am connected to my in-home wifi network. How can this be resolved? Thanks
Rustyben
Expert
•
24.6K Messages
6 years ago
what device are you using? did you try a desk/laptop or other smart device?
0
0
ajsmith
Regular Visitor
•
3 Messages
6 years ago
ipad. Tried it on my laptop too, same result.
I also went back to the Xfinity store, had an agent there manually add the MAC number for my cable modem into the system. Still no luck...
0
NWPetiteLady
New Poster
•
1 Message
6 years ago
0
0
Rustyben
Expert
•
24.6K Messages
6 years ago
the Roku app will not connect except in the home to the Xfinity stream beta TV channel. your smart devices when away from the home should be able to select the TVgo channels, much of the on-demand library, and completed recordings.
0
0
CCPhill
Silver Problem Solver
•
11.2K Messages
6 years ago
Hi ajsmith, I can look into this for you. Please send me a private message with your full name to begin.
Thank you
0
0
Just-a-tech
New Poster
•
1 Message
6 years ago
0
0
elandbob
New Poster
•
1 Message
6 years ago
I recently found I had the same problem on my iPad. I resolved it as follows:
i deleted the xfinity streaming app from the iPad. I then reloaded the app and went through the startup for the app using my xfinity email and password. After doing this I no longer received that message and was able to connect to all tv shows.
0
0
tismehere
New Poster
•
1 Message
6 years ago
Can you also help me with this issue?!? I cannot watch the football!
0
0
Rustyben
Expert
•
24.6K Messages
6 years ago
you posted as a reply to an older thread. is your device an ipad? are you an x1 customer connected to your own home wifi?
0
0
KhalidEL
New Poster
•
1 Message
5 years ago
I had the same issue where that message was popping up on my iPad, and PC. However I discvered that the XFi modem that I got was npt registred with the account so I registred it through the XFi app and then it the message stopped popping up .
0
0
Rustyben
Expert
•
24.6K Messages
5 years ago
closed old thread
0
0
beagleface
Visitor
•
5 Messages
4 years ago
I am experiencing the same thing. I am literally less than half a foot away from my router modem connected to the home wifi network and I'm getting the same exact message.
0
0