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iOS stream app has limited channels and no recordings

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New Poster

iOS stream app has limited channels and no recordings

When i login with any username on my phone i only get 10 live channels, no recordings, no movie channel access, etc.    When i use the same logins on a different phone everything works and shows up fine.  I've tried uninstalling app numerous times.   Please help!  

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Expert

Re: iOS stream app has limited channels and no recordings

There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.



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