Regular Visitor
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2 Messages
Xfinity stream not working on roku
So I have tried reinstalling the app, restarting my device, signing out and back in, but I continue to get a black screen after loading the app that says "Welcome! This device can only access Xfinity Stream on your in-home Xfinity WiFi. Use the app on your smartphone, tablet or laptop to watch on the go, any time you like" then gives me options to exit the app or sign out. I am on the same network as my router and modem. This problem only started last night and still is happening today. I am unsure what to do to get it back. Error code is : TVAPP-00101
Rustyben
Expert
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24.6K Messages
5 years ago
if you are able to use the app on a smart phone/device at the same time and location connected to the same wifi then uninstall the stream beta channel from the Roku device. using the roku remote menu remote check for Roku firmware updates and keep updating until there are no more to install. Power unplug your modem/gateway for 3-5 minutes and when it is plugged back in and working again, unplug the Roku from its power supply for 30 seconds or so. Plug back in and reinstall the Xfinity Beta stream channel. be very careful to accept the terms and conditions. working?
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Jrwickwire
Regular Visitor
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2 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
what happened when you did the test in my reply with a smart phone/tablet?
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