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Xfinity stream not working on roku

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Regular Visitor

Xfinity stream not working on roku

So I have tried reinstalling the app, restarting my device, signing out and back in, but I continue to get a black screen after loading the app that says "Welcome! This device can only access Xfinity Stream on your in-home Xfinity WiFi. Use the app on your smartphone, tablet or laptop to watch on the go, any time you like" then gives me options to exit the app or sign out. I am on the same network as my router and modem. This problem only started last night and still is happening today. I am unsure what to do to get it back. Error code is : TVAPP-00101
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Expert

Re: Xfinity stream not working on roku


@Jrwickwire wrote:
So I have tried reinstalling the app, restarting my device, signing out and back in, but I continue to get a black screen after loading the app that says "Welcome! This device can only access Xfinity Stream on your in-home Xfinity WiFi. Use the app on your smartphone, tablet or laptop to watch on the go, any time you like" then gives me options to exit the app or sign out. I am on the same network as my router and modem. This problem only started last night and still is happening today. I am unsure what to do to get it back. Error code is : TVAPP-00101

if you are able to use the app on a smart phone/device at the same time and location connected to the same wifi then uninstall the stream beta channel from the Roku device. using the roku remote menu remote check for Roku firmware updates and keep updating until there are no more to install. Power unplug your modem/gateway for 3-5 minutes and when it is plugged back in and working again, unplug the Roku from its power supply  for 30 seconds or so. Plug back in and reinstall the Xfinity Beta stream channel. be very careful to accept the terms and conditions. working? 



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Regular Visitor

Re: Xfinity stream not working on roku

This didn't work. I followed all the instructions. My software was already up to date and when I go into the xfinity app to sign it, it just tells me to go to the xfinity.com/authorize which I do and I input the number on my laptop and it says success but still won't load on my roku
Highlighted
Expert

Re: Xfinity stream not working on roku


@Jrwickwire wrote:
This didn't work. I followed all the instructions. My software was already up to date and when I go into the xfinity app to sign it, it just tells me to go to the xfinity.com/authorize which I do and I input the number on my laptop and it says success but still won't load on my roku

what happened when you did the test in my reply with a smart phone/tablet?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!