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Xfinity stream app

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New Poster

Xfinity stream app

I am only showing total of 7 channels thru my steam app, and I am subscribe to xtra package over 150 channels, can you please help resolve this issue, thanks
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Problem Solver

Re: Xfinity stream app

What make/model device are you using the Xfinity Stream app on?  Do you have any filters set?  Have you uninstalled/installed the app to see if anything changes?  Are you using your home WiFi?

Joe V
(not a Comcast employee, just another paying customer)
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New Poster

Re: Xfinity stream app

Been dealing with this for a few days. Nobody has a solution. 
All I get is a message saying the channel requires a subscription/upgrade. Well I already have them. 

ive deleted the app, and tried anything else I've found on the internet. The common thing in this whole thing is Comcast not solving it. It's clearly a billing thing. 

 

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Expert

Re: Xfinity stream app


@gmm2741 wrote:
I am only showing total of 7 channels thru my steam app, and I am subscribe to xtra package over 150 channels, can you please help resolve this issue, thanks

you did not state what device you are using. generally, there is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.



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