Xfinity stream app will not load(95% of the time)

[bricc43906]

The xfinity stream app doesn't load the majority of the time. I uninstalled/reinstalled the app.....forced stop......cleared cache.....cleared history....10+ times. Called xfinity support and they blamed it on my device....it doesn't work on three of my devices. Finally got a call back from xfinity and I think the lady said the problem was on Xfinity's end......waited a few days and it still isn't working. I received another phone call from xfinity tech support but unfortunately couldn't tell you a word that he said. With all of the complaints that customers share on these pages, if xfinity can't produce an app that works, why not bring a third party in to give it a shot?!

[Rustyben]

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@bricc43906 wrote:
The xfinity stream app doesn't load the majority of the time. I uninstalled/reinstalled the app.....forced stop......cleared cache.....cleared history....10+ times. Called xfinity support and they blamed it on my device....it doesn't work on three of my devices. Finally got a call back from xfinity and I think the lady said the problem was on Xfinity's end......waited a few days and it still isn't working. I received another phone call from xfinity tech support but unfortunately couldn't tell you a word that he said. With all of the complaints that customers share on these pages, if xfinity can't produce an app that works, why not bring a third party in to give it a shot?!

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on what device running what operating system and version?