Community Forum

Xfinity stream app suddenly using a city out of my market

Regular Visitor

Xfinity stream app suddenly using a city out of my market

We are using a roku and the xfinity stream app with minor issues for months.  Suddenly 5 days ago the app is using stations in the Orlando, Fl market, not the Ft Myers, Fl market where we live.  We are a 3 1/2 hour drive from Orlando or obviously the local news is quite different.  We have spent at least 3 hours a day with tech support.  We have lost phone service with some of the “fixes”.  We have deleted apps, unplugged, rebooted, sent signals and reauthorized accounts multiple times.  Currently the app works (with the Orlando stations) on 2 tv but is not authorized on a third (so no app working).  Obviously the app is the issue.  Is anyone else having this problem?  Any ideas to fix it?  It is incredibly frustrating and the amount of time spent on stupid!

Expert

Re: Xfinity stream app suddenly using a city out of my market

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Xfinity stream app suddenly using a city out of my market

Hi, Susancv2. Welcome and thanks for posting here for support. I would be happy to take a look and see what might be causing this issue and see if we can get it corrected for you. It sounds frustrating! Go ahead and send me a private message with your name so I can see what I can do.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
 

Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!