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Xfinity stream app on firestock

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Xfinity stream app on firestock

I am getting an error message when working to use the Xfinity streaming app loaded on a 2 gen fire stick: stating “this video stream is not playable under the current device conditions. Please disconnect any external devices”.
I appreciate any help I can get to solve this issue. I did search many other messages and replies, however I could find this type of problem listed

Thank you
sasquachnw
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Diamond Problem Solver

Re: Xfinity stream app on firestock

Its not a compatible device
https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

I am a Retired Official Comcast Employee
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New Poster

Re: Xfinity stream app on firestock

Ok....thank you for the help and guidance