Xfinity stream app/ Roku - Quit initializing: Sorry, something went wrong, try again later.

Once again, my Xfinity Stream app on my Roku device has quite working. Same issue as a few months ago. Start the app in Roku, app say "initializing" then I get a black screen that says-

Sorry!

Something went wrong. Please try again later (Error).

No code or anything. Tried the previous advice, deleting app. Hard restart of modem/router. Erased Roku back to factory specs, then reinstalled the Xfinity stream app. Once everything back on line, restarted app but no joy.

Last time it just started working again after about a week once a new update came out for the beta program. Would be nice to hear from any others that are experiencing similar or are most systems on Roku still working fine? Xfinity streaming still works fine if accessed via computer. Everyone is missing live tv so would be nice to have it back with a fix again.

Thanks,

Mel

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Responses

leu1003

New Poster

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1 Message

6 years ago

I'm having the same issue- some assistance would be great!

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Rustyben

Expert

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24.6K Messages

6 years ago

@leu1003 wrote:

I'm having the same issue- some assistance would be great!

next step is a factory reset from the roku menu then unplug from hdmi and power for 5+ minutes. then restart and begin install.

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Anon653447

New Poster

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5 Messages

6 years ago

I started having this same issue this morning. I've done everything in this thread and it still gets stuck initializing. Whatever you did the app recently needs to be rolled back to restore compatibility.

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Cbiv

New Poster

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1 Message

6 years ago

It sounds weird but if you reboot your modem and router it will fix the problem. I was out two days with the same issue and did that and it worked . I tried everything else before

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brim1

New Poster

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4 Messages

6 years ago

@Cbiv wrote:
It sounds weird but if you reboot your modem and router it will fix the problem. I was out two days with the same issue and did that and it worked . I tried everything else before

This works! It resets the sign in process.

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geeeemh

New Poster

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1 Message

6 years ago

This worked !! The timing makes sense, too, as I got an email notification from Xfinity today that my internet speed was given a complimentary boost. Makes sense that with that update, would need to reset devices/etc. using the internet and on our general Xfinity account. Thanks again!!!!! Hoping others see these latest reports so they can resolve faster than it took me.

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Ghuender

New Poster

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1 Message

6 years ago

Was there a solution for the "initializing" screen when trying to load the Xfinity Streaming app on Roku? I have 3 separate Roku devices in the house (different models) and they all got this problem at the same time.

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ek8

New Poster

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2 Messages

6 years ago

Recycling power to my cable-modem fixed my ROKU issues

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Keith6613

New Poster

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1 Message

6 years ago

I’m having same issues and no help from xfinity. Now I remember why I left them before.

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Rustyben

Expert

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24.6K Messages

6 years ago

@Keith6613 wrote:
I’m having same issues and no help from xfinity. Now I remember why I left them before.

if you are getting the error message in your current subject line reboot the modem and the roku device. working?

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Pastorlejoi

New Poster

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2 Messages

6 years ago

I am having the very same problem that Mel is having It's an error message saying basically something went wrong, try again later. Please advise me concerning what to do.

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Rustyben

Expert

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24.6K Messages

6 years ago

@Pastorlejoi wrote:
I am having the very same problem that Mel is having It's an error message saying basically something went wrong, try again later. Please advise me concerning what to do.

unplug the power from your gateway modem (not a separate router) for 30+ seconds.

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Jerryc1029

New Poster

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1 Message

6 years ago

Streaming on Roku stuck on INITIALIZING

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Rustyben

Expert

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24.6K Messages

6 years ago

@Jerryc1029 wrote:
Streaming on Roku stuck on INITIALIZING

reboot your modem (remove power for 30+ seconds).

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Pastorlejoi

New Poster

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2 Messages

6 years ago

Thank you for the instruction. It now works perfectly.

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