Frequent Visitor
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16 Messages
Xfinity stream app/ Roku - Quit initializing: Sorry, something went wrong, try again later.
Once again, my Xfinity Stream app on my Roku device has quite working. Same issue as a few months ago. Start the app in Roku, app say "initializing" then I get a black screen that says-
Sorry!
Something went wrong. Please try again later (Error).
No code or anything. Tried the previous advice, deleting app. Hard restart of modem/router. Erased Roku back to factory specs, then reinstalled the Xfinity stream app. Once everything back on line, restarted app but no joy.
Last time it just started working again after about a week once a new update came out for the beta program. Would be nice to hear from any others that are experiencing similar or are most systems on Roku still working fine? Xfinity streaming still works fine if accessed via computer. Everyone is missing live tv so would be nice to have it back with a fix again.
Thanks,
Mel
jcb9
New Poster
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3 Messages
5 years ago
The xfinity stream does not wort on my iPad either.
i think the problem is with the app.
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Adamjlevy
New Poster
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2 Messages
5 years ago
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abnatare
Regular Visitor
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2 Messages
5 years ago
Removing and reinstalling worked for me....and then it did not. I now have to repeat that every few days. It always works for me when i reload it but its obviously quite a nuisance to have to do this every couple of days.
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gbarber73
New Poster
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3 Messages
5 years ago
Same boat now. It's been a couple of weeks. The app just stopped working ... stuck on initializing and black screen. I deleted the app, restarted Roku, reinstalled, etc. I also did a factory reset. Nada. Hopefully it starts working again. Hopefully not related to Xfinity getting their own set top boxes.
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Rustyben
Expert
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24.6K Messages
5 years ago
do a factory reset and then unplug all cables from the roku for 3 minutes. plug back in and install the xfinity stream TV beta channel. Does it authorize and show you the channel grid for live tv?
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MJMJS
New Poster
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5 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
what have you done to remove and reinstall the app after a power down of the roku device?
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Lindaloo33
New Poster
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3 Messages
5 years ago
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Lindaloo33
New Poster
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3 Messages
5 years ago
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gbarber73
New Poster
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3 Messages
5 years ago
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sparo66
New Poster
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4 Messages
5 years ago
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ak76
New Poster
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2 Messages
5 years ago
I have same issue. Do I need to open a ticket for Xfinity to do someting on servers side? How to do it?
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Rokustuck22
New Poster
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1 Message
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
after uninstalling the xfinity stream beta channel unplug the HDMI and power cables from the roku and after 30+ seconds plug back in. working/
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sparo66
New Poster
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4 Messages
5 years ago
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