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Xfinity app on Roku, won’t play, black screen.

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New Poster

Xfinity app on Roku, won’t play, black screen.

All logged in and set up, but the app won’t stream a thing. Just goes to a black screen. Same thing on my iPhone, wanted to test it out. A real bummer.
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Expert

Re: Xfinity app on Roku, won’t play, black screen.


@Nova1024 wrote:
All logged in and set up, but the app won’t stream a thing. Just goes to a black screen. Same thing on my iPhone, wanted to test it out. A real bummer.

does the roku play normally using youtube channel for example? what were you doing on your iphone? (just watching a streaming video?) 



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New Poster

Re: Xfinity app on Roku, won’t play, black screen.

Yes, I tried out multiple steaming apps on the Roku and they worked just fine.
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Expert

Re: Xfinity app on Roku, won’t play, black screen.


@Nova1024 wrote:
Yes, I tried out multiple steaming apps on the Roku and they worked just fine.

did you try streaming on your phone directly to the phone screen? you didn't say what you were doing on the phone to get the black screen previously.



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New Poster

Re: Xfinity app on Roku, won’t play, black screen.

I have the same issue with my Roku. I can stream other content on my Roku but Xfinity Stream either goes to a black screen or sometime says error, try again.

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New Poster

Re: Xfinity app on Roku, won’t play, black screen.

Any ideas on how to fix this issue?

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Expert

Re: Xfinity app on Roku, won’t play, black screen.


@FowlerA wrote:

Any ideas on how to fix this issue?


from the roku menu move highlight to xfinity beta channel and press the * (star) key. select uninstall. after uninstall, remove all power cords and HDMI cords from the roku for 30 seconds or more. plug back in and reinstall the Roku channel. working?



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Re: Xfinity app on Roku, won’t play, black screen.

That seemed to work. I had the issue on 2 Rokus. One fixed itself and the other was fixed by deleting and re-installing the app. Thanks!

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New Poster

Re: Xfinity app on Roku, won’t play, black screen.

SAME PROBLEM

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New Poster

Re: Xfinity app on Roku, won’t play, black screen.

I am having this same problem with two rokus right now. Deleting and re-installing did not help

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Regular Contributor

Re: Xfinity app on Roku, won’t play, black screen.

Sounds like this is nationwide. Been happening most of this afternoon from what I read. I am in Ann Arbor mi. Both my Roku’s load guide works when hit watch blank screen.
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New Poster

Re: Xfinity app on Roku, won’t play, black screen.

Same thing here around Chicago!

Any ideas what it might be?

The app was updated October 3rd 2019, I wonder if got pushed out?

 

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New Poster

Re: Xfinity app on Roku, won’t play, black screen.

I have been having same problem all night since I got home from work, is this common with Roku, I have only had for a month and have been happy so far, but if this is a common problem, not sure what to do. I can't get mine back working 

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New Poster

Re: Xfinity app on Roku, won’t play, black screen.

My husband and I have a Roku TV and peripheral Roku on a different TV and on both we cannot watch Xfinity stream. We had no trouble streaming before this week. This is beyond frustrating. We’ve tried everything! We’ve deleted the app and reinstalled 3 to 4 times with no luck. Checked for updates. Reset and restarted the Rokus several times. We can watch Xfinity Stream on my iPhone, but it’s small and we have TVs because we like to watch things together and well...big! Sigh. We’d really like it if someone would fix this!
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Re: Xfinity app on Roku, won’t play, black screen.


@LBaldwin wrote:
My husband and I have a Roku TV and peripheral Roku on a different TV and on both we cannot watch Xfinity stream. We had no trouble streaming before this week. This is beyond frustrating. We’ve tried everything! We’ve deleted the app and reinstalled 3 to 4 times with no luck. Checked for updates. Reset and restarted the Rokus several times. We can watch Xfinity Stream on my iPhone, but it’s small and we have TVs because we like to watch things together and well...big! Sigh. We’d really like it if someone would fix this!

what is the error msg or issue when you select the xfinity stream channel? error message? error code?



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New Poster

Re: Xfinity app on Roku, won’t play, black screen.

Same issue in Marietta, GA

I have uninstalled app, removed all cables, plugged back in and resinstalled app (all steps multiple times) and still not working.

 

When can we get a resolution?  This appears to be a nation-wide issue.

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Regular Contributor

Re: Xfinity app on Roku, won’t play, black screen.

Over the past 3 weeks - my Roku has had me re inialize the xfinity app with the code about every 3 days 

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New Poster

Re: Xfinity app on Roku, won’t play, black screen.

I have two TVs too, one work perfect, the other one had worked perfect, but in the last couple days stopped working.  Anyone have a suggest?  I have remeoved and reinstall the app, no luck.

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Re: Xfinity app on Roku, won’t play, black screen.


@leeberk wrote:

I have two TVs too, one work perfect, the other one had worked perfect, but in the last couple days stopped working.  Anyone have a suggest?  I have remeoved and reinstall the app, no luck.


do you have physical X1 set top box(es) installed and working in your home? or just streaming?



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New Poster

Re: Xfinity app on Roku, won’t play, black screen.

I dont understand your question.  I have 5 TVs.  3 Have X1 boxes, 2 have Rokus with the Xfinity Stream app.  All have worked for at least a year.  I dont used the Roku TVs often.  One of them stopped working today.

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New Poster

Re: Xfinity app on Roku, won’t play, black screen.

For kicks, I removed it and reinstalled a second time, this time, it started working.  Not sure what I did different this time.