Xfinity app on Roku, won’t play, black screen.

[Nova1024]

All logged in and set up, but the app won’t stream a thing. Just goes to a black screen. Same thing on my iPhone, wanted to test it out. A real bummer.

[Rustyben]

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@Nova1024 wrote:
All logged in and set up, but the app won’t stream a thing. Just goes to a black screen. Same thing on my iPhone, wanted to test it out. A real bummer.

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does the roku play normally using youtube channel for example? what were you doing on your iphone? (just watching a streaming video?) 

[Nova1024]

Yes, I tried out multiple steaming apps on the Roku and they worked just fine.

[Rustyben]

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@Nova1024 wrote:
Yes, I tried out multiple steaming apps on the Roku and they worked just fine.

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did you try streaming on your phone directly to the phone screen? you didn't say what you were doing on the phone to get the black screen previously.

[FowlerA]

I have the same issue with my Roku. I can stream other content on my Roku but Xfinity Stream either goes to a black screen or sometime says error, try again.

[FowlerA]

Any ideas on how to fix this issue?

[Rustyben]

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@FowlerA wrote:

Any ideas on how to fix this issue?

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from the roku menu move highlight to xfinity beta channel and press the * (star) key. select uninstall. after uninstall, remove all power cords and HDMI cords from the roku for 30 seconds or more. plug back in and reinstall the Roku channel. working?

[FowlerA]

That seemed to work. I had the issue on 2 Rokus. One fixed itself and the other was fixed by deleting and re-installing the app. Thanks!