Community Forum

Xfinity app on LG TV stuck on Purchases screen.

Highlighted
New Poster

Xfinity app on LG TV stuck on Purchases screen.

The app is stuck on the Purchases screen so I can’t watch anything. Have tried signing out and rebooting the tv multiple times.
Highlighted
Expert

Re: Xfinity app on LG TV stuck on Purchases screen.


@BrettBusch wrote:
The app is stuck on the Purchases screen so I can’t watch anything. Have tried signing out and rebooting the tv multiple times.

if you are able to play the recording on a smart phone/device at the same time and location connected to the same wifi then uninstall the stream beta app from the LG store using the TV remote check for TV firmware updates and keep updating until there are no more to install. unplug the TV for 30 seconds or so from AC power. Plug back in and reinstall the app. be very careful to accept the terms and conditions. working?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!