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Xfinity Stream in Roku stopped working

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Xfinity Stream in Roku stopped working

Yesterday, I was unable to access the Xfinity live TV stream in my Roku. It has worked fine for several months and has stopped. I get a message after authentication that says “Sorry! Unfortunately we cannot support high speed data customers without a video subscription.” I have done a Roku reboot, deleted and reinstalled the app several times. Nothing works. Can someone help? A chat with Comcast proved ineffective.
Expert

Re: Xfinity Stream in Roku stopped working


@MarkGriz wrote:
Yesterday, I was unable to access the Xfinity live TV stream in my Roku. It has worked fine for several months and has stopped. I get a message after authentication that says “Sorry! Unfortunately we cannot support high speed data customers without a video subscription.” I have done a Roku reboot, deleted and reinstalled the app several times. Nothing works. Can someone help? A chat with Comcast proved ineffective.

did you turn in all of your X1 set top boxes?



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Official Employee

Re: Xfinity Stream in Roku stopped working

Hello, MarkGriz! 

Thanks for reaching out to us for help with the stream app on Roku. 

I would love to help troubleshoot this issue with you. Have you already had the opportunity to check your base cable equipment to ensure it is connected or have you made any changes to your services lately? 


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Official Employee

Re: Xfinity Stream in Roku stopped working

MarkGriz, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get your Roku up and working again, but if you still need assistance, please feel free to start a new thread.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!