dot27's profile

New Poster

 • 

1 Message

Saturday, October 24th, 2020 9:00 AM

Closed

Xfinity Stream app.

Is there a way to prevent access to my Xfinity Stream App.   A charge of $14.99 showed up on my bill for a movie.  Contacted tec support and was told that no one could do this unless they had access to my account.  No one has access to the account except me.

 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Gold Problem Solver

 • 

26.5K Messages

5 years ago

If an employee doesn't help you here in the Forums, contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, use one of the options at https://www.xfinity.com/support/contact-us, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.

forum icon

New to the Community?

Start Here