This morning the xfinity Stream app on all my Roku devices and tablets will not stream anything other than the major local networks. Every other channel says a subscription is required and an upgrade is needed. Tried to stream from a web browser but that does not work either. I spent over an hour chatting with an agent restarting, reinstalling, reauthorizing everywhere. Nothing has worked. Very frustrated to pay for services that I can not use.
This is definitely not a modem or cable box problem. Yeah, apparently Xfinity has a broad issue with services around the Stream app on all platforms. Roku, android, iOS, web, etc. Application servers are not corectly authenticating available services/channels on an account. Not only can you not record anything new, but anything previously scheduled will no longer record either. Extremely annoying. It's been almost two days!
It looks like full Xfinity Stream services are slowly being restored. All TV channels for my package are now available in the Stream app on Roku, Android and web. Scheduled recordings are possible. Previously scheduled recording are nearly all back. Progress. We are getting closer to full resolution of the issue.
Having the same issue on Apple TV, specifically with NBCsports and ESPN. The NBCSports issue began this weekend but the ESPN app has been locked out "you are not subscribed to this channel contact your provider" for over a month. I don't use ESPN much so I did not follow up, but now that it is happening with multiple apps it is concerning.
Tried uninstalling the app, resetting Apple tv, and reinstalling and logging in again. I get about 30 minutes of feed before the "you are not subscribed..." message pops up again. I do not think we are over our limit of streams (6), but if that is the case there is no clear way to fix it. Will go through some of the troubleshooting and tech service I see recommended here, I do not have faith that xfinity is aware of the issue and are working on a fix.