Community Forum

Xfinity Stream app Samsung TV

Highlighted
New Poster

Xfinity Stream app Samsung TV

So yesterday it was working and today it looks like it was removed server side. I searched for it and found it, but it wouldn't install. 

Highlighted
Expert

Re: Xfinity Stream app Samsung TV


@soulbringer wrote:

So yesterday it was working and today it looks like it was removed server side. I searched for it and found it, but it wouldn't install. 


since it is built in to the TV try a power unplug of the TV for 3-5 minutes. Unplug the modem/gateway from AC power for 30 seconds or so and plug back in. when you plug the TV  back in, use the TV's remote to navigate to the TV's settings menu and find the update software/firmware menu and install any pending update. Does the app now show available for your Samsung TV?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!