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Xfinity Stream App on Roku Ultra has recently started to display poor video quality

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Frequent Visitor

Xfinity Stream App on Roku Ultra has recently started to display poor video quality

I have a Roku Ultra (2019 model) that I have hard-wired to the network.  The Roku is used on a 1080p resolution TV.  The Roku has 100 MB ethernet, and is getting an average of 90 Megabit download speeds. All Roku apps such as Netflix, Hulu, Disney +, etc. come in very clearly.  However, in the last few weeks, the Roku Xfinity streaming App has resulted in sometimes blurry pictures, especially when watching a sporting event such as an NFL game.  I am wondering what has changed recently with the Xfinity Streaming App that would result in this poor picture quality?  There is nothing wrong with the network since no other streaming App is showing this issue besides the Xfinity App.  I have seen multiple posts on this issue and would like to know if this is a known issue within Comcast, and if there is an ETA on when a resolution to the issue will be deployed.  

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Expert

Re: Xfinity Stream App on Roku Ultra has recently started to display poor video quality


@JohnFinocc wrote:

I have a Roku Ultra (2019 model) that I have hard-wired to the network.  The Roku is used on a 1080p resolution TV.  The Roku has 100 MB ethernet, and is getting an average of 90 Megabit download speeds. All Roku apps such as Netflix, Hulu, Disney +, etc. come in very clearly.  However, in the last few weeks, the Roku Xfinity streaming App has resulted in sometimes blurry pictures, especially when watching a sporting event such as an NFL game.  I am wondering what has changed recently with the Xfinity Streaming App that would result in this poor picture quality?  There is nothing wrong with the network since no other streaming App is showing this issue besides the Xfinity App.  I have seen multiple posts on this issue and would like to know if this is a known issue within Comcast, and if there is an ETA on when a resolution to the issue will be deployed.  


change to your roku app. select settings, display type. what is detected? HDCP type?  then go to settings, network, about: does it show connection type wireless? after taht use same menu to check connection. does it show successful?



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Official Employee

Re: Xfinity Stream App on Roku Ultra has recently started to display poor video quality

Thank you for reporting this, @JohnFinocc! We have a ticket open for this issue and our team is working on addressing this in an upcoming release.


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Frequent Visitor

Re: Xfinity Stream App on Roku Ultra has recently started to display poor video quality

Hello.  Thank you for your response.  The Roku Ultra is connected to my Nighthawk Access Point router via a hard-wire ethernet connection.  As the Roku has a maximum network bandwidth of 100 Mbps, the rate I am getting is fine at 90 Mbps.   It is not a network bandwidth issue as all other apps including Apple TV, Netflix, Disney +, etc. are coming in crystal clear with no newtork bandwidth issues.  I use Auto for the Display Type. 

 

Comcast has replied that it is a known issue and hopefully it will be resolved in the near future.

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Frequent Visitor

Re: Xfinity Stream App on Roku Ultra has recently started to display poor video quality

Thanks you so much for your response.  Is there an ETA regarding when the issue will be resolved?