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Xfinity Stream App Subscription Required

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Xfinity Stream App Subscription Required

When I try to watch something on the app it tells I can’t because I don’t have a subscription but I am subscribed to that channel but the app is saying I am not.
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Re: Xfinity Stream App Subscription Required


@Alexm0830 wrote:
When I try to watch something on the app it tells I can’t because I don’t have a subscription but I am subscribed to that channel but the app is saying I am not.

what device and app are you using? is it a 3rd party app or the xfinity stream TV app? do you have set top boxes in your home? recently moved? 



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New Poster

Re: Xfinity Stream App Subscription Required

It is the xfinity stream app on iPhone.
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Expert

Re: Xfinity Stream App Subscription Required


@Alexm0830 wrote:
It is the xfinity stream app on iPhone.

if you use another device or a computer seb browser to stream does it work then?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!