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Xfinity Stream App Not Working

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Xfinity Stream App Not Working

Is anyone's Stream app still working? Xfinity Stream App has not been working on any of my family's devices (iOS, Android, or Roku TVs) for over a week now. I have also been unable to get through to Comcast customer service. The 24/7 chat keep giving me notice of maintenance in my area in five days and "unable to assist you at the time" message after 30 minutes wait on the phone.

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Re: Xfinity Stream App Not Working

Same problem here. My browser keeps navigating to https://www.xfinity.com/stream/purchases. The only thing I see is to get an Xfinity App Support tech to refresh my app entitlements.

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Re: Xfinity Stream App Not Working


@ThePJ10 wrote:

Is anyone's Stream app still working? Xfinity Stream App has not been working on any of my family's devices (iOS, Android, or Roku TVs) for over a week now. I have also been unable to get through to Comcast customer service. The 24/7 chat keep giving me notice of maintenance in my area in five days and "unable to assist you at the time" message after 30 minutes wait on the phone.


hi, did you by chance swap out a gateway/modem? did you return all of your set top boxes t just use streaming devices?



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Re: Xfinity Stream App Not Working

I didn’t look through all the steps you've taken but I was having the same problem for well over a week. I reset the modem through my phone, not directly at the modem it’s self, and that seemed to work.
Good luck

Jim
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Re: Xfinity Stream App Not Working

I can't reset my modem through my phone. In fact, when I go to Xfinity on my phone, I'm directed to the same https://www.xfinity.com/stream/purchases website...no matter what browser, or what computer I use.

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Re: Xfinity Stream App Not Working


@RCW2 wrote:

I can't reset my modem through my phone. In fact, when I go to Xfinity on my phone, I'm directed to the same https://www.xfinity.com/stream/purchases website...no matter what browser, or what computer I use.


on a phone you would use not the browser but the xfinity my account app. sign in and go to internet tab. then troubleshooting, reboot. or unplug modem for 30 seconds.



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