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Hi there, idixon2.
Have you tried the app on a different device?
Let's try and figure this issue out together and get it working for you!
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@idixon2 wrote:
No, i have no other device to try it on. I checked again and still not working. It starts like its going to work, but just stays loading the three dots never connecting
no roku, desk/laptop PC, no android/apple phone or tablet?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
idixon2, if the 3 loading dots aren't going away, it is an indication that your connection is not sufficient enough to support that app. You may want to try connecting to a wifi hotspot temporarily to test if that is the issue. If you have internet services with us, you have free access to the Xfinitywifi hotspots. You can use the Xfinity Hotspots app to help you locate the nearest network to try and connect to. Please give those steps a try and let us know what you find. I look forward to your update!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
idixon2, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to find a stable network to connect to so you can enjoy the stream app, but if you still need assistance, please feel free to start a new thread.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
