Regular Visitor
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3 Messages
Xfinity Remote access not seeing TV
So I has been using the Xfinity Remote app or over 6 months to change the channels for my 87 year old mother. So it worked in my house. My mother moved to assisted living and I have an X1 TV box and internet in the room. When I log into the account at the assisted living place, set-up with a different user names, it does not show the TV. I have been on the phone for several hours talking to multiple people with no luck over the last 2 weeks.
Really frustrating. Thanks in advance for advice.
Mark
Xfinity_Support
Official Employee
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1K Messages
6 years ago
Hi @Mrmarket,
Thank you for using the Xfinity Forums. We'd be happy to help investigate this. When your mom moved, it's a possibility she was given a new email address, or, that the old email address needs to be associated with the new address. I'd be happy to help find the issue. Please send a private message with your first and last name as it appears on your account?
To send a Private Message, click on "Comcast_Support” and then click “send a message".
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CCTambrey
Gold Problem Solver
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3.4K Messages
6 years ago
Mrmarket, as we have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get the remote app working properly again, but if you still need assistance, please feel free to start a new thread.
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