Xfinity Remote App

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@Mcfeely1 wrote:
I don’t see a forum for the remote app, but all of sudden, now, when I use my phone to change channels, I cannot do it. There’s apparently no tv added? I never removed it. How do I enable my phone remote app to setup again to change channels. I can use the app to see the what’s on, but there’s no place to click to change to the channel.

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go to xfinity.com and sign in. select account, then users. create a new user and use that new username/password to sign in. working now?

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@Mcfeely1 wrote:
I don’t understand why I need to create a new user to change my channel on my phone.

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it is a test to determine if there are issues with your current username in the back office databases. the new user is not tied to any other account/address.

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@Mcfeely1 wrote:
Same problem? I’m going to just request a second remote control so one can sit on either side of the family room. I don’t see the need to create new users only to change channels. For the most part, Comcast is pretty fair. It was “neat” to change channels on a smart phone, but totally not necessary.

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I think the people who have had to create a new secondary user have somehow gotten two comcast accounts associated with their own login - like an old expired account and a current one.   The app can be confused by the expired account with no equipment but when you add a secondary user the new login becomes tied to the current account.    I had something like that happen a few years ago after having a different service for a while and coming back to comcast.  I think I had to work with their security department to get the account straightend out and keep the old secondary accounts for my wife and kids working.