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Xfinity Remote App Shows No Devices

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New Poster

Xfinity Remote App Shows No Devices

I have an up to date iPhone and xfinity remote app. As of Wednesday, I can no longer manage my dvr recordings. I used to be able to see scheduled recordings, recordings, and priority manager. Now none of those will load. When I check my devices in the settings, it shows no devices. Nothing has changed with my account in the last few days. I would like to be able to set my dvr from my phone. Further, I keep getting the pop up saying I can manage my dvr from this app, but I cannot. Please help.
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Frequent Visitor

Re: Xfinity Remote App Shows No Devices

Yes, same problem here. So far tech support has been useless, but clearly the problem is at their end as all devices have disappeared.

So far I've deleted/reinstalled TV Remote app, rebooted iOS devices, and restarted X1 box. I can see TV listings of my Favorites so clearly I'm connected, but NO DEVICES show up so I can't control my TV or manage my DVR.