Community Forum

Xfinity Beta app Error on Roku streaming stick getFeatures.504

Highlighted
New Poster

Xfinity Beta app Error on Roku streaming stick getFeatures.504

I have both the latest generation Roku 4K streaming stick and streaming box. As late as last night, the Xfinity Beta app was working flawlessly on both devices. When I attempted to logon to both devices, I got the error code Error getFeatures.504. After several attempts to log onto the app, I uninstalled and reinstalled it on the Roku. I then checked to make sure that my Roku was properly connected to the internet and had it's own latest software updated and found that everything was on point. After reinstalling the app on both of my devices, neither device recognized any of the passcodes that were sent to my phone. After dosens of different codes, both devices finally accepted them. One device briefly activated and allowed me to watch local television before crashing to the Roku home screen, while the other app stated "connecting to your entertainment experience" and then never did, leaving me with the getFeatures.504 error message. As of now (2/11/20 at 8:04 AM EST) Thoughts?