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Xfinity Beta App on Roku error 500

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New Poster

Xfinity Beta App on Roku error 500

I cannot get the Xfinity beta app on my Roku to work. I keep getting an error code 500. I've tried uninstalling and reinstalling the app and there's been no changes. Any suggestions?
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Official Employee

Re: Xfinity Beta App on Roku error 500

Hello Lmi333. I can assist with further troubleshooting the Xfinity Stream Beta app on your Roku. Have you been able to sign in on Xfinity Stream via our website https://www.xfinity.com/stream/ and can you stream there? This will eliminate any username credential issues. 


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