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XFINITY stream beta app only show purchases

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XFINITY stream beta app only show purchases

My XFINITY app on my Roku stick and tv only shows purchases and it was working allowing live tv then it logged me out and now shows purchases only
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Expert

Re: XFINITY stream beta app only show purchases


@Tiara_lee wrote:
My XFINITY app on my Roku stick and tv only shows purchases and it was working allowing live tv then it logged me out and now shows purchases only

did you turn in all of your set top boxes intending to only use the Roku etc?



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Re: XFINITY stream beta app only show purchases

I have the same issue (2 Rokus only showing purchases), no live channels, no guide.  I don't have an X1 box, I only have Cablecards / TiVos.  My iPhone and iPads with Xfinity Stream all work correctly, I can stream live tv without issues.  It is only an issue on the Rokus.

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Re: XFINITY stream beta app only show purchases


@shupp872 wrote:

I have the same issue (2 Rokus only showing purchases), no live channels, no guide.  I don't have an X1 box, I only have Cablecards / TiVos.  My iPhone and iPads with Xfinity Stream all work correctly, I can stream live tv without issues.  It is only an issue on the Rokus.


without x1 service you would need t stream from your Tivo devices. X1 includes optional cloud DVR service.



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Re: XFINITY stream beta app only show purchases

this is somewhat confusing.  I am not looking to use the Stream app as a DVR service, so I am not sure what the Cloud DVR reference is about.

 

I understand I can watch live tv on the my TiVos with the Xfinity cablecar, what I don't understand is why I can watch live tv with my iPad, iPhone, and PC using the Xfinity Stream app / website, but I can't do the same on my Roku.  I would think that either my account is authorized to use the Stream app, and thus it would work on all devices, or my account is NOT authorized to use the Stream app, and it wouldn't work on ANY device.  I don't understand why the Roku app is behaving differently than the iOS / PC.

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Re: XFINITY stream beta app only show purchases

I think I answered my own question.  I have Xfinity TV service, but do not currently subscribe to the Xfinity Internet service.  I have another company's fiber internet service.  My asusmption (after reading more about the Stream Beta app (Stream on Partner Devices), is that you must subscribe to Xfinity Internet for this work. 

 

Still a bit confusing since Stream apps work from iOS / PC when connected to my home non-Xfinity internet.....

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Expert

Re: XFINITY stream beta app only show purchases


@shupp872 wrote:

I think I answered my own question.  I have Xfinity TV service, but do not currently subscribe to the Xfinity Internet service.  I have another company's fiber internet service.  My asusmption (after reading more about the Stream Beta app (Stream on Partner Devices), is that you must subscribe to Xfinity Internet for this work. 

 

Still a bit confusing since Stream apps work from iOS / PC when connected to my home non-Xfinity internet.....


currently comcast will offer video (cable tv type servicer) if you are a current xfinity internet customer.



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