XFINITY STREAM APP - SOUND KEEPS CUTTING OUT

[TWILKERSON13]

I have been using the Xfinity Stream on my iPhone 8 plus without any issues until this morning. I downloaded a few tv shows to my phone and when i try to watch them the sound keeps cutting out every 15-30 seconds. 

I've tried rebooting my phone, uninstall app and then re-install app, logged out and then back in and still having the same issues. 

Any suggestions to fix this issue?

[Rustyben]

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@TWILKERSON13 wrote:

I have been using the Xfinity Stream on my iPhone 8 plus without any issues until this morning. I downloaded a few tv shows to my phone and when i try to watch them the sound keeps cutting out every 15-30 seconds. 

I've tried rebooting my phone, uninstall app and then re-install app, logged out and then back in and still having the same issues. 

Any suggestions to fix this issue?

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have you upgraded to the newest iOS version? did you try removing the app and then shutting down the iphone completely for a minutes or so then restarting the iphone and reloading the app?

[joesgrille]

I ahve this issue as well. sound cuts out, stream still going- I see them talking but I can't hear them. If I stop and then start the stream the sound comes back (don't even have to quit the app). I am on iphone SE ios 13. this started wiuth the "upgrade" to ios 13.

Anyone hgave a fix? Very annoyin when I'm on my bike and I have to pull over to get the sound back

Thanks

[joesgrille]

I have this issue too. Started with the forced "upgrade" to ios 13. I;m on an SE. I got a replacement phone. same issue so software, not hardware. Happens ALL the time. very annoying. I have gone to other apps that don't have this problem.

[joesgrille]

I have this intermittent sound issue too, plus after the latest update, the app seems to have a mind of its own. I stop the app to take a phone call and it starts up again and bleeds into the ohone call unless I close the app entirely. am on iphone ios13.3.1

[Kb23723]

Having the same issue and I am on an android. I have updated all system and app, still having issues...