Community Forum

Why aren't all episodes free

New Poster

Why aren't all episodes free

I'm watching a show on a device and every episode is free except one. You have to buy this episode. Why??
Expert

Re: Why aren't all episodes free


@Robert_Horwatt wrote:
I'm watching a show on a device and every episode is free except one. You have to buy this episode. Why??

What is the title and episode? 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee Digital Care

Re: Why aren't all episodes free

Hi Robert_Horwatt, 

 

Thank you for sharing your experience here on the Xfinity Forums.  We upload the content provided to us by the networks. For more information on how to request channel content, please visit: ​https://www.xfinity.com/support/cable-tv/channel-availability-faqs/​. 

 

Can you please confirm the show and the episode in question so I can determine whether or not is should be free? If it should be, I can contact the Video On Demand Team to get this fixed. Please send a private message including the full name as it appears on the account and your full name if different? To send a Private Message, please click Comcast_Support” and click “send a message.

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!