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Unwanted Device Streaming

Regular Visitor

Unwanted Device Streaming

An ex is using my Xfinity login to stream on there phone. I want this stopped. Can you help please?
Regular Visitor

Re: Unwanted Device Streaming

Correction: “their” phone....
Expert

Re: Unwanted Device Streaming


@cjawsx2 wrote:
An ex is using my Xfinity login to stream on there phone. I want this stopped. Can you help please?

does the person have their own email/username they use or are they using your account username?



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Regular Visitor

Re: Unwanted Device Streaming

They’re using my account & username. I changed my pwd but the person has never logged out.
Expert

Re: Unwanted Device Streaming


@cjawsx2 wrote:
They’re using my account & username. I changed my pwd but the person has never logged out.

either wait (up to 72 hours from your first post) for an official employee to respond here and verify you and deprovision all the current streaming devices on your account, or call 800-Comcast and select technical support, and ask that agent to transfer you to the app support team. ask the app support team member to deprovision all of your streaming devices. once done, you will need to reauthorize the devices that you wish to use. 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!