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Unable to take a screenshot on iPhone while streaming show on Xfinity App

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New Poster

Unable to take a screenshot on iPhone while streaming show on Xfinity App

I used to be able to take a screen capture on my iPhone while watching a show on my iPhone using the Streaming App

 

NBow I just get a black screen.

 

Does anyone know why? Is there a fix, maybe something in the settings or in the App that changed?

 

It was a big time saver to be able to screen shot the screen on my iPhone before, and a major timne dreain now that I can't.

 

Any help would be greatly appreciated!

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Problem Solver

Re: Unable to take a screenshot on iPhone while streaming show on Xfinity App


@Jlestis wrote:

I used to be able to take a screen capture on my iPhone while watching a show on my iPhone using the Streaming App

 

NBow I just get a black screen.

 

Does anyone know why? Is there a fix, maybe something in the settings or in the App that changed?

 

It was a big time saver to be able to screen shot the screen on my iPhone before, and a major timne dreain now that I can't.

 

Any help would be greatly appreciated!


This also was reported a month or so ago with NO response from any Comcast agent:

https://forums.xfinity.com/t5/Stream-TV-App/Screenshots-disabled-on-Xfinity-streaming-app-on-Iphone-...

Joe V
(not a Comcast employee, just another paying customer)