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Unable to sign in with my provider on streaming apps (for Firestick)

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Unable to sign in with my provider on streaming apps (for Firestick)

I am incapable of logging into certain apps (ESPN, USA Network, HBO GO, Adult Swim, etc.) that use single sign-on and have me provide my Xfinity/Comcast information using the app to sign in.

 

When attempting to sign in, I am brought to the "Choose Provider" page, and select Xfinity. Whether the username is remembered or not (if not I type it in), I type in my password and then press "Sign In". A yellow progress bar appears at the bottom and it seems like it is loading a new page, but then it brings me back to the "Choose Provider" page. This results in a constant cycle of trying to login and being returned to the login page to login. I have attempted this with another Xfinity/Comcast account as well, and the exact same problems arise.

 

This is different from other streaming apps (Ex. TNT, TBS, Showtime, etc.)  that provide you with a verification code, and require you to you login elsewhere (Ex. https://www.tntdrama.com/activate/firetv). With these apps, there are no problems and I am signed into my streaming apps to view the content I pay for.

 

It appears that there is a problem with Xfinity's authentication process when utilizing the apps to sign me in. Any help would be appreciated!

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Expert

Re: Unable to sign in with my provider on streaming apps (for Firestick)


@jackbond3 wrote:

I am incapable of logging into certain apps (ESPN, USA Network, HBO GO, Adult Swim, etc.) that use single sign-on and have me provide my Xfinity/Comcast information using the app to sign in.

 

When attempting to sign in, I am brought to the "Choose Provider" page, and select Xfinity. Whether the username is remembered or not (if not I type it in), I type in my password and then press "Sign In". A yellow progress bar appears at the bottom and it seems like it is loading a new page, but then it brings me back to the "Choose Provider" page. This results in a constant cycle of trying to login and being returned to the login page to login. I have attempted this with another Xfinity/Comcast account as well, and the exact same problems arise.

 

This is different from other streaming apps (Ex. TNT, TBS, Showtime, etc.)  that provide you with a verification code, and require you to you login elsewhere (Ex. https://www.tntdrama.com/activate/firetv). With these apps, there are no problems and I am signed into my streaming apps to view the content I pay for.

 

It appears that there is a problem with Xfinity's authentication process when utilizing the apps to sign me in. Any help would be appreciated!


the only dongle supported so far by xfinity is the Roku. Since the third-party apps reject the login, perhaps it is related to that. have a Roku you could test with?



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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

The same thing is happening to me! The weird thing is that it was working fine before. 

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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

Same is happening to me after setting up a new firestick. Does anyone have an answer or fix to this??? Thanks.
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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

I am having the same exact issue with my new firestick.

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Regular Visitor

Re: Unable to sign in with my provider on streaming apps (for Firestick)

Having same issue with a new firestick.
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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

Same issue for me

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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

Same issue

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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

Same exact issue for me.  Have there been any fixes identified?

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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

I am having the same issue! It would be great to be able use the fire stick for what I bought it for!
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Re: Unable to sign in with my provider on streaming apps (for Firestick)

I figured out a solution to the problem (or at least mine). The first thing I did was I made sure my firestick had the latest update. Then I logged into my xfinity account and went to “xfinity ID and passwords.” I have two emails listed (thought I only had one), the one I use daily and a comcast.net one. I also found a username I didn’t know I had. I went back to the firestick, used the username associated with my account since there was only one of those, entered my xfinity password, and was finally able to login to the tv apps!
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Re: Unable to sign in with my provider on streaming apps (for Firestick)

Nope. Tried that and still didn't work. I've called Xfinity and they have opened a CR to look into it. They're supposed to call me back in a day. We'll see.

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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

any response from them?  sounds like a lot of us have this issue

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Re: Unable to sign in with my provider on streaming apps (for Firestick)

I am also having the same issue—has anyone found a solution?
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Re: Unable to sign in with my provider on streaming apps (for Firestick)

I'm having the same problem.  Works fine on my computer but not on my fire stick

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Re: Unable to sign in with my provider on streaming apps (for Firestick)

Got it working finally. After over an hour of being bounced from one Xfinity Support department to another I finally got to someone in Internet support who didn't know exactly what was wrong but was willing to work with me to try a few things, including using what he called 'toolkits' of apps/utilities that they have available to support technicians.

 

After trying a few things, the thing that worked was to reset my 'entitlements' in the Xfinity subscription database. It looks like somehow the database that the authentication page queries whenever you try and sign in to Xfinity through a third-party streaming app (e.g. not the Xfinity Stream app) had lost what channels I was subscribed to as part of my monthly Xfinity TV package.

 

He thought he had to reset it per-channel but after he reset it for one, all of the apps seemed to be able to sign in ok. The apps I've tested it against are ABC, NBC and BBC America.

 

YMMV. Good luck!

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Re: Unable to sign in with my provider on streaming apps (for Firestick)

I spoke to soon. It's broken again. I tried multiple things - delete the apps and re-install, reset the firetv to factory defaults and start again. All fail in the same way - pick xfinity in the app, enter credentials, enter the SMS code, drop back to log-in, no access.

 

Xfinity hates me.

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Regular Visitor

Re: Unable to sign in with my provider on streaming apps (for Firestick)

Xfinity does not play well with others, especially if it means they can’t bill you for an extra $10-$20 each month for their ugly wires and boxes. Get with the current movement Comcast or be left behind when everyone bails on you. Why Roku works is because Comcast has a vested ($$$) interest in those devices. Your days are numbered at my house and I have been with you since 1987
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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

I had to update my Firestick (twice) and then the issue was resolved

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Regular Visitor

Re: Unable to sign in with my provider on streaming apps (for Firestick)

I saw that but was speaking mostly to Comcast rep at this point. They used to allow their stream app on Xbox too but too many people returned the $10 a month cable box and that hurts a greedy corporation. I would like to have less wires and cables and just watch what I pay them for. I am old enough to remember when venture capitalists lobbied Congress to allow Cable TV - it was going to eliminate commercials.... hows that working out?
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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

I am having the same problems logging into Xfinity from apps (e.g., CNN Go, CNBC) on my gen2 Fire TV stick. Everything works on the 4K TV Stick. So it may be an Amazon issue?

 

I noticed the Stream app (on iOS) now supports casting via Chromecast with the most recent update so it may be time to jettison the FireTV Sticks, which I love since it integrates with the security cameras! 

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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

We just purchased 2 new firesticks (the new 4K models) to replace an old one and a nonworking one. The first one arrived and was set up, took my Xfinity pw without issue. The second one took me several hours over the course of two evenings after work to get it to work. It was definitely an update issue on the firestick. Keep doing the updates, then check for more until it says it's up to date.
I will update this post if anything changes or fails. Sometimes the updates are painfully slow (and I have a consistent 98MB download speed) so be patient. The new 4K Firestick is really amazing in picture quality.
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Re: Unable to sign in with my provider on streaming apps (for Firestick)

Has this been resolved? Im still unable to sign into ESPN app using my comcast log in on the new Firestick4k. Help!?!?!

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Expert

Re: Unable to sign in with my provider on streaming apps (for Firestick)


@jmc101284 wrote:

Has this been resolved? Im still unable to sign into ESPN app using my comcast log in on the new Firestick4k. Help!?!?!


the various 3rd party sites determine for themselves what equipment is allowed or not allowed. Try ESPN on a mobile device and see if that works. Here is a link to info on 3rd party sties. https://www.xfinity.com/support/articles/online-tv-through-partner-sites



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Re: Unable to sign in with my provider on streaming apps (for Firestick)

Well A&E supports Amazon Fire TV. So it seems the only problem here lies with xfinity refusing to autheticate the code and sticking me in an endless loop. it's sent me 5 codes today. never says any of them are incorrect. just doesn't authenticate them.

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Expert

Re: Unable to sign in with my provider on streaming apps (for Firestick)


@KatandDoge wrote:

Well A&E supports Amazon Fire TV. So it seems the only problem here lies with xfinity refusing to autheticate the code and sticking me in an endless loop. it's sent me 5 codes today. never says any of them are incorrect. just doesn't authenticate them.


https://www.xfinity.com/support/articles/online-tv-through-partner-sites doesn't show ability to use Comcast credentials.  you might be able to sign in via smart phone/tablet but not on a TV connected device. Worth trying.



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Re: Unable to sign in with my provider on streaming apps (for Firestick)

So I’m the original poster of this thread/convo. My login info is working now, and had been since a a day after I posted the question. However, it was just random luck. I could not figure out what prompted my apps to finally work except just trying at a different time.

I’m only posting again because it says my question has been “answered”, and it doesn’t really seem like it based on the replies I’ve been reading. Suggestions have definitely been given, but none seem to fix the primary problem. And answers to try logging in on another device (phone, laptop, tablet) aren’t really addressing the point of wanting to log into Apps with our Xfinity accounts on our TVs.

So yeah, just wanted to say that
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Re: Unable to sign in with my provider on streaming apps (for Firestick)

how about my laptop which also can't connect to A&E's site? Is my laptop no longer acceptable for comcast to let me stream through? What's funny about this is that it worked when i got the Fire Stick. It worked on my laptop. I just watched an episode 20 minutes ago on my browser on the laptop. However just like the firestick, suddenly it's now not working. Fire stick works fine for CBS all-access. It works for Netflix, Amazon prime, and a whole slew of apps that require xfinity authetication. But not A&E. Which is not a problem with A&E and Amazon, who again were working fine a couple days ago. Or A&E and my laptop, which was working fine 20 minutes ago. 

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Expert

Re: Unable to sign in with my provider on streaming apps (for Firestick)


@KatandDoge wrote:

how about my laptop which also can't connect to A&E's site? Is my laptop no longer acceptable for comcast to let me stream through? What's funny about this is that it worked when i got the Fire Stick. It worked on my laptop. I just watched an episode 20 minutes ago on my browser on the laptop. However just like the firestick, suddenly it's now not working. Fire stick works fine for CBS all-access. It works for Netflix, Amazon prime, and a whole slew of apps that require xfinity authetication. But not A&E. Which is not a problem with A&E and Amazon, who again were working fine a couple days ago. Or A&E and my laptop, which was working fine 20 minutes ago. 


the link I posted does not show they allow login's (it is listed in the 2nd section). you would need to consult with a&e



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Re: Unable to sign in with my provider on streaming apps (for Firestick)

Neither of you so-called 'experts' seems to actually be reading what is written. The log-in worked. It worked fine until suddenly xfinity was no longer signing in despite putting A&E on its list of websites you can stream from with your xfinity account. If Xfinity can't connect to the Fire Stick, why did it work before? If Xfinity can't connect to my laptop, why did it work before? If Xfinity can't connect to A&E why does Xfinity state explicitly you can stream A&E through your Xfinity account? You seem to be under the impression that Comcast is perfect and infallible and aren't actually answering anyone's question or offering any real solutions. Just ignoring those questions completely and essentially blaming user error. 

Although it's hilarious reading how Comcast and Xfinity don't get along with A&E or support A&E despite listing it under sites you can stream, despite A&E's site showing Xfinity as a provider you can log in with, despite it working on BOTH my Fire Stick and my laptop until it's suddenly posting errors and getting into a log-in loop, you're frankly just wasting my time posting complete nonsense. If you're the experts no wonder it doesn't work. You don't know what you're even talking about. (FFS A&E is the first site listed under sites you can stream from with your xfinity account but supposedly you can't see it? Give me a break)

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Expert

Re: Unable to sign in with my provider on streaming apps (for Firestick)

the second section specifically says 'what device' you can use is decided by the provider. They can allow mobile only or allow full access. that's why the question on can you access via a smart phone/tablet.



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