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Unable to sign in with my provider on streaming apps (for Firestick)

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New Poster

Unable to sign in with my provider on streaming apps (for Firestick)

I am incapable of logging into certain apps (ESPN, USA Network, HBO GO, Adult Swim, etc.) that use single sign-on and have me provide my Xfinity/Comcast information using the app to sign in.

 

When attempting to sign in, I am brought to the "Choose Provider" page, and select Xfinity. Whether the username is remembered or not (if not I type it in), I type in my password and then press "Sign In". A yellow progress bar appears at the bottom and it seems like it is loading a new page, but then it brings me back to the "Choose Provider" page. This results in a constant cycle of trying to login and being returned to the login page to login. I have attempted this with another Xfinity/Comcast account as well, and the exact same problems arise.

 

This is different from other streaming apps (Ex. TNT, TBS, Showtime, etc.)  that provide you with a verification code, and require you to you login elsewhere (Ex. https://www.tntdrama.com/activate/firetv). With these apps, there are no problems and I am signed into my streaming apps to view the content I pay for.

 

It appears that there is a problem with Xfinity's authentication process when utilizing the apps to sign me in. Any help would be appreciated!

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Expert

Re: Unable to sign in with my provider on streaming apps (for Firestick)


@jackbond3 wrote:

I am incapable of logging into certain apps (ESPN, USA Network, HBO GO, Adult Swim, etc.) that use single sign-on and have me provide my Xfinity/Comcast information using the app to sign in.

 

When attempting to sign in, I am brought to the "Choose Provider" page, and select Xfinity. Whether the username is remembered or not (if not I type it in), I type in my password and then press "Sign In". A yellow progress bar appears at the bottom and it seems like it is loading a new page, but then it brings me back to the "Choose Provider" page. This results in a constant cycle of trying to login and being returned to the login page to login. I have attempted this with another Xfinity/Comcast account as well, and the exact same problems arise.

 

This is different from other streaming apps (Ex. TNT, TBS, Showtime, etc.)  that provide you with a verification code, and require you to you login elsewhere (Ex. https://www.tntdrama.com/activate/firetv). With these apps, there are no problems and I am signed into my streaming apps to view the content I pay for.

 

It appears that there is a problem with Xfinity's authentication process when utilizing the apps to sign me in. Any help would be appreciated!


the only dongle supported so far by xfinity is the Roku. Since the third-party apps reject the login, perhaps it is related to that. have a Roku you could test with?



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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

The same thing is happening to me! The weird thing is that it was working fine before. 

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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

Same is happening to me after setting up a new firestick. Does anyone have an answer or fix to this??? Thanks.
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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

I am having the same exact issue with my new firestick.

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Regular Visitor

Re: Unable to sign in with my provider on streaming apps (for Firestick)

Having same issue with a new firestick.
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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

Same issue for me

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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

Same issue

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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

Same exact issue for me.  Have there been any fixes identified?

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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

I am having the same issue! It would be great to be able use the fire stick for what I bought it for!
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New Poster

Re: Unable to sign in with my provider on streaming apps (for Firestick)

I figured out a solution to the problem (or at least mine). The first thing I did was I made sure my firestick had the latest update. Then I logged into my xfinity account and went to “xfinity ID and passwords.” I have two emails listed (thought I only had one), the one I use daily and a comcast.net one. I also found a username I didn’t know I had. I went back to the firestick, used the username associated with my account since there was only one of those, entered my xfinity password, and was finally able to login to the tv apps!