Tv app just showing purchase screen

[Greenr2010]

Just moved this past weekend and on my Samsung tv the app is stuck on the purchase screen and says I havnt purchased anything yet. I have tried uninstalling and installing the app again and cleared out the cache on my phone that I am using to authorize the tv, but no luck yet.

[jav6joev]

Xfinity Stream app?  So the three bars for options show up and the search icon?  Neither work when tapped?

[markwj247]

@Greenr2010 I'm having the same issue. My Samsung Smart TV with the Beta App just shows a purchase screen. When I try to highlight another option and go to Live TV, it's frozen. 

I've also noticed the streaming app on my iphone shows only 4 channels on the XFinity Stream App.

I've signed out and deleted the apps, redownloaded logged in etc... Nothing has changed. 

[Rustyben]

---

@Greenr2010 wrote:
Just moved this past weekend and on my Samsung tv the app is stuck on the purchase screen and says I havnt purchased anything yet. I have tried uninstalling and installing the app again and cleared out the cache on my phone that I am using to authorize the tv, but no luck yet.

---

if your new account is set up at the new address, sign in to the xfinity.com web site (not streaming) and go to account, users, and create a new non-restricted user. use that email address/password to sign into the streaming account. worked?

[Datlvlyldy]

Thanks, it works now. Really appreciate the info!!!