Contributor
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25 Messages
TVAPP 00100
I have been unable to use the Stream app via wi-fi (my personal comcast wi-fi) for the past two weeks. I can do it if I use cellular data but then I can't get local programming.
iPhone X
Safari
App version 6.0.1.1695
Accepted Solution
jb124
Contributor
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25 Messages
5 years ago
My problem spontaneously fixed itself. I am now able to stream after 2-3 weeks of not being able to. I didn't do anything to fix it unless there was an automatic update of the Stream app in that time period.
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Rustyben
Expert
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24.6K Messages
5 years ago
are you in your home? do you have a VPN installed?
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jb124
Contributor
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25 Messages
5 years ago
Yes at home, no VPN. It was working fine until about two weeks ago.
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Rustyben
Expert
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24.6K Messages
5 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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CCTambrey
Gold Problem Solver
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3.4K Messages
5 years ago
Hello, jb124! I'm glad you reached out to us for help with the stream app. It is honestly one of my favorite apps and I'd love to work with you to get this issue figured out so you can enjoy it again too! Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
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sstuder
New Poster
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1 Message
5 years ago
I have the same issue. When I try to play recording from my Xfinity streaming app on my home wifi I get this error
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jb124
Contributor
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25 Messages
5 years ago
Maybe try to update your app. I'm not sure what happened but now it's working.
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Kenobe
New Poster
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2 Messages
4 years ago
I tried several different things as this affected ALL streaming devices in my home.
The fix - I rebooted my cable modem.
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user_3997bb
Visitor
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1 Message
4 years ago
I have this error message all of a sudden today. Worked fine earlier. I have uninstalled, reinstalled, restarted the router, unplugged and replugged. You name it. Nothing has worked.
Tried chatting with customer support for over an hour to no avail...
Any other ideas?
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db_colorado
Regular Visitor
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3 Messages
4 years ago
Sadly this hit my devices today. Certainly a Comast backend issue. Was able to get 1 Roku with Stream re-authenticated, but others continue to fail.
FIX IT!
D
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