jb124's profile

Contributor

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25 Messages

Wednesday, July 8th, 2020 5:00 PM

Closed

TVAPP 00100

I have been unable to use the Stream app via wi-fi (my personal comcast wi-fi) for the past two weeks.  I can do it if I use cellular data but then I can't get local programming.

 

iPhone X

Safari

App version 6.0.1.1695

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Accepted Solution

Contributor

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25 Messages

5 years ago

My problem spontaneously fixed itself.  I am now able to stream after 2-3 weeks of not being able to.  I didn't do anything to fix it unless there was an automatic update of the Stream app in that time period.

Expert

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24.6K Messages

5 years ago


@jb124 wrote:

I have been unable to use the Stream app via wi-fi (my personal comcast wi-fi) for the past two weeks.  I can do it if I use cellular data but then I can't get local programming.

 

iPhone X

Safari

App version 6.0.1.1695


are you in your home? do you have a VPN installed? 

Contributor

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25 Messages

5 years ago

Yes at home, no VPN.  It was working fine until about two weeks ago.

Expert

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24.6K Messages

5 years ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Gold Problem Solver

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3.4K Messages

5 years ago

Hello,  jb124! I'm glad you reached out to us for help with the stream app. It is honestly one of my favorite apps and I'd love to work with you to get this issue figured out so you can enjoy it again too! Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

New Poster

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1 Message

5 years ago

I have the same issue.  When I try to play recording from my Xfinity streaming app on my home wifi I get this error

Contributor

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25 Messages

5 years ago

Maybe try to update your app.  I'm not sure what happened but now it's working.

New Poster

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2 Messages

4 years ago

I tried several different things as this affected ALL streaming devices in my home. 

The fix - I rebooted my cable modem.

Visitor

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1 Message

4 years ago

I have this error message all of a sudden today. Worked fine earlier. I have uninstalled, reinstalled, restarted the router, unplugged and replugged. You name it. Nothing has worked.

Tried chatting with customer support for over an hour to no avail...

Any other ideas?

Official Employee

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974 Messages

Hello, @user_3997bb, thank you for reaching out on our Xfinity Forums. I love having the option of catching my favorite shows anywhere at anytime! I can understand how frustrating it would be if that options all of sudden stopped working. Due to this being an older post, please create a new post letting us know the details of the error you are experiencing and if you are having the issue through WiFi as well as Cellular. We look forward to working with you! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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3 Messages

4 years ago

Sadly this hit my devices today.  Certainly a Comast backend issue.  Was able to get 1 Roku with Stream re-authenticated, but others continue to fail.

FIX IT!

D

Gold Problem Solver

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3.3K Messages

Hi all.

 

For anyone continuing to experience this error or anything similar, please create your own public post with a summary of the situation and as much detail as possible. We will be happy to help from there. Thank you!

I no longer work for Comcast

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