Streaming app is not working as of 10/20/2020

[ahorton23]

Yesterday my streaming app will not come up on my Roku, my android phone, my Kindle OR on my xfinity.com website.  I get a message on Roku saying Sorry! Something went wrong.  Please try again later.  On Kindle, website and phone, nothing ever comes up on the screen.

What has happened with the streaming app?

****Update - the website now comes up to stream on the computer from xfinity.com.

[ahorton23]

Fixed it.  Seemed to be a issue with wifi.  Restarted modem and Roku come back and on phone.  Uninstalled on kindle and now working to sign back in to do set up.  That was odd.

[SteveFromSac]

thanks for your post.  I noticed the problem on 10/20 also. 

Resetting my modem and router fixed it for me also.

I first noticed it on my Ipad app not loading completely.  I reloaded the app several times with no resolution.  Thank goodness I saw your post.  Quick fix and I'm up and running again.

I agree that it seems odd a reset was necessary .

[Rustyben]

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@ahorton23 wrote:

Yesterday my streaming app will not come up on my Roku, my android phone, my Kindle OR on my xfinity.com website.  I get a message on Roku saying Sorry! Something went wrong.  Please try again later.  On Kindle, website and phone, nothing ever comes up on the screen.

What has happened with the streaming app?

****Update - the website now comes up to stream on the computer from xfinity.com.

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what is the error number and text of error message? did you reboot your gateway modem (unplug for 3+ minutes)?