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Streaming app error

New Poster

Streaming app error

When trying to access a channel on the guide I get the following error:  error TVAPP-00116

I am using a Roku Stick 3800 RW....can this be fixed?

 

Expert

Re: Streaming app error


@Mccaffrey1 wrote:

When trying to access a channel on the guide I get the following error:  error TVAPP-00116

I am using a Roku Stick 3800 RW....can this be fixed?


do you have an x1 set top box in your home that works normally?



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New Poster

Re: Streaming app error

We have three set top boxes already and we have a roku TV that is streaming fine with the App already.  We have this additional TV and I am trying to use the Roku Streaming Stick.....that is where the problem is...is an X1 set top box different than what I already have?

Official Employee

Re: Streaming app error

Greetings, Mccaffrey1! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with the Roku not being able to stream. That's certainly frustrating. I would like to look into this. Since you already sent a PM, I will continue to assist you through there.


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Official Employee

Re: Streaming app error

Hello, Mccaffrey1. I have not heard back from you and hope the issue has been resolved. If you still need assistance, please feel free to start a new public thread.


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