Hello @cws130, thanks for reaching out to our Forums! I can imagine how inconvenient this must be especially when trying to view your favorite programming. I would be more than happy to assist you with troubleshooting this error you're receiving. Just to confirm, are you using the Stream app on a mobile device, or connecting through the Xfinity Stream portal at xfinity.com/stream?
For troubleshooting purposes, would you mind testing this through the Xfinity Stream portal at xfinity.com/stream, to see if you experience the same thing there?
ViviW, what's the make and model of the device you're using?
Thanks for clarifying! Let's take a look at this further together to get the Stream app/website back up and running for you. Please send me a PM with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
Hi there, ViviW. Ally currently is not in the office. I see your PM is lined up in our queue for support. Thank you so much for your patience!