Frequent Visitor
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11 Messages
Stream tv not showing any live channels
Recently my stream tv app stopped showing any of my favorites and won’t show any live tv channels. I’ve logged out and then back in and no change? Any additional troubleshooting I can do?
Accepted Solution
Bkow123
Frequent Visitor
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11 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
is this app on a smart phone/tablet? a roku?
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Bkow123
Frequent Visitor
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11 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
do you have at least one X1 set top box installed in your home that is hooked up and working?
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Bkow123
Frequent Visitor
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11 Messages
6 years ago
Box on one tv and a second box upstairs.
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Rustyben
Expert
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24.6K Messages
6 years ago
use the xfinity my Account app, internet tab, and select your gateway/modem. compare the 'serial number' shown with the label on your current modem. does it match exactly with the HFC MAC address on the label on your current modem?
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Bkow123
Frequent Visitor
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11 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
either an official employee here will have to do a full account data base refresh to fix this or you can call 800-comcast and select billing. ask the agent to do a deep background database reset (takes up to an hour to complete). this is not the X1 set top box refresh menu. if the agent doesn't know how to do this or doesn't understand it, ask for a supervisor.
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