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Stream app keeps making my wife change her password.

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Regular Visitor

Stream app keeps making my wife change her password.

Every time my wife uses her stream app it makes her change her password. I've attached the screenshot from her phone. She can use the same password but its annoying. She is using an iPhone 11.
IMG_34891.png
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Expert

Re: Stream app keeps making my wife change her password.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: Stream app keeps making my wife change her password.

Greetings, @Mikiebebad! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that your wife continues to have issues with needing to reset the password every time she tries to stream on her iPhone. I know I hate resetting my password when they expire. I would like to see what could be going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!