I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Greetings, @Mikiebebad! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that your wife continues to have issues with needing to reset the password every time she tries to stream on her iPhone. I know I hate resetting my password when they expire. I would like to see what could be going on. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.