Frequent Visitor
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7 Messages
Stream app and new modem
I just recently changed over my modem to a new one. Everything seemed to update fine but now my Xfinity stream apps think I am "out of home". Is there something else that needs to be done?
Frequent Visitor
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7 Messages
bkh2006
Frequent Visitor
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7 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
use the xfinity my account app. go to the internet tab and touch the gateway modem. does the serial number there exactly match the HFC MAC address lable on your gateway/modem?
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Rustyben
Expert
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24.6K Messages
5 years ago
try a test (might be account related). go to xfinity.com sign in and go to account, then users. create a new user and use that user/password to sign in for the stream app. does that device's app now work?
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bkh2006
Frequent Visitor
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7 Messages
5 years ago
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bkh2006
Frequent Visitor
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7 Messages
5 years ago
Thanks for your time
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bkh2006
Frequent Visitor
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7 Messages
5 years ago
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