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@bkh2006 wrote:
I just recently changed over my modem to a new one. Everything seemed to update fine but now my Xfinity stream apps think I am "out of home". Is there something else that needs to be done?
use the xfinity my account app. go to the internet tab and touch the gateway modem. does the serial number there exactly match the HFC MAC address lable on your gateway/modem?
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@bkh2006 wrote:
Yes, the serial# on the Xfinity site matches the HFC MAC on the new modem.
try a test (might be account related). go to xfinity.com sign in and go to account, then users. create a new user and use that user/password to sign in for the stream app. does that device's app now work?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
